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Business Profile

Windows

Meloche Windows Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Meloche Windows a total of $14,726.73 for 2 separate contract jobs. Contract 1 (#*****) new patio door, remove other room patio door & replace with slider ************** garage door. Contract 2 (#*****) installation of new front door with side light and storm door Feb 13/23 scheduled to quote jobs & showed up at wrong house. Reschedule 2 weeks later April 23/23 - contract 1 completed. Siding on house was a mismatch of sizing and an awful layout. Behind new drywall not insulated enough, left a large gap between that and existing wall. Cannot be mudded enough to make a flush wall. Had to come back (months later) to re-do siding. Didn't complete insulation around entire window therefore come winter my 2 year olds bedroom had strong gusts of cold air coming through Contract 2 completed July 19&20/23 I wasn't home during install & they tried to force me to sign financing contract before I inspected the work.Nov 2023 lock fell off storm door. Asked for repair. It took them 3 attempts. Between these attempts (a whole month), I noticed the front door was sagging and letting in lots of cold air. Caulking cracked.Dec 3/23 I again asked for repair Dec 18/23 showed up to take pictures, no repair Jan 3/24 I emailed & asked to speak with owner. No response Jan 4/24 showed up unannounced after 3 weeks no contact. Removed one side of trim ****************** (messy) and left with sun shining through the side, told me it was ok. Following day I called repair person to say cold air is still coming through. Told me he didn't like my weather strip Jan 9/24 replaced 1 side weather strip. Door still not sealed properly. I complained of top hinge being bent door still crooked & gap between frame. He took pics for owner Jan 24/24 went to office to speak with owner. Told she's been busy downsizing building & that's why she has never responded to my complaints. Reception emailed owner my long list of ************************* 30/24 emailed asking for update. No response

  • Initial Complaint

    Date:01/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two windows for my home August 9, 2022. Order No. ******. October 2, 2022, one was installed without issue, however the second window would not open or close without difficulty. Installer said he would be back. After many unreturned calls, I have resulted in this method to get a replacement window installed as the original window appears to be defective. I have medical issues and require constant circulating fresh air, and this is not allowing me to have that.

    Business Response

    Date: 21/11/2022

    This complaint from ****** ******** was resolved on November 8, 2022.  Meloche Windows Ltd. performed service at the customer's residence and resolved the customer's issue. 

    The scope of work performed included the following:
    1 - Remove the caulking and capping on both sides.  Remove the insulation, screw in the center on both sides, reinsulate, recap.  Test the window's locking system.  If satisfied, re-caulk.
    2 - Refill nail holes on the jambs for both windows and paint the area.

    Customer signed off on work completed and service complaint was closed.  If needed I can scan and send in copy of customer's signature.

    Thank you


    Customer Answer

    Date: 22/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

Meloche Windows Ltd. is NOT a BBB Accredited Business.

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