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Business Profile

Heating Contractors

Montgomery Industrial Services Limited
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Montgomery Industrial Services Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Montgomery Industrial Services provided services in December of 2022 of disconnecting a mobile home, reconnecting it in a new location, and putting up a trailer electrical outlet at the old location of the mobile home. In January or February, I had requested the install of the electrical outlet be billed separately, which I was told would be no problem. I did not receive any invoice until May 12, 2023. It was all included in one invoice, and I had been billed $614 for rental of a boom and lift that I had been quoted $500 for. I called about the issues several times as I was either put on hold or told the person I needed to speak with was not available. I left messages. Finally, approximately 3 weeks later, I got a response. I was told it would be fixed. Next I did get two separate invoices and the price of the lift rental had been adjusted, but the rest was just additional charges that had not been included on the original invoice. Including 4 hours of work in Blyth (the mobile home was never in Blyth, so that makes no sense). Again I called, and was told it would be looked into. Received a message that hours had been forgotten on the original invoice. Tried calling again to explain the hours in Blyth, but no one will speak with me. At this point, I don't trust their billing to be accurate to the job done. I would like the original invoice to be separated out into two bills (one for the electrical outlet, the rest on the other), and the rental for the lift to remain at the quoted $500. I would also like there to be no interest charged as they have been refusing to speak with me. To date, $1300 has been paid towards the invoice(s).

      Business Response

      Date: 30/08/2023

      Originally we did not have a record of needing to separate the invoices.  We did learn later on that they needed to be separated, however the message was missed.  Our service system does make it difficult to separate invoices after they have been posted so there were some mistakes made moving items as the techs did not separate their time and materials.

      Our service manager and the customer were back and forth on the phone many times and thought we had this completely resolved.

      Previous to this written complaint we had already separated the invoices, removed disputed hours, removed the rental boom lift charge of $614 as shown on the customer copy of invoice ******** and charged it at $500 on customer invoice ********.  We had also already removed the interest charges.  Since then another interest charge has been added but we will remove it today.

      We apologize for any miscommunication or confusion on this job.

    Montgomery Industrial Services Limited is BBB Accredited.

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