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Business Profile

Basement Finishing

AGM Renovations

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basement Finishing.

Complaints

This profile includes complaints for AGM Renovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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AGM Renovations has 6 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired AGM Renovations for a full basement renovation at **** ******* ********* ********, and have paid a total of $112,999.00 CAD for the project. Despite being under warranty and submitting multiple requests, several issues remain unresolved:
      1. Exterior door threshold is misaligned and broken, allowing insects and drafts into the home.
      2. Rust on door hinges has returned despite previous cleaning—other metal fixtures are unaffected, indicating poor-quality materials.
      3. Large, unsealed hole under the bathroom sink, posing risks for pests and water damage.
      4. Cracks and gaps near the mezzanine and baseboards—reported before but not properly addressed.
      5. Exterior stairs are deteriorating beneath worn paint, with no structural fix offered.
      6. Our appliance was scratched by AGM staff, with no compensation or repair solution provided.

      We emailed a detailed list of these concerns with photos in October 2024 and were told they would be fixed. However, AGM failed to follow up, and no repairs were scheduled.

      AGM’s legal representative later contacted us, threatening to void our warranty and sue for defamation over a negative review. This intimidation tactic was used despite the outstanding deficiencies.

      We request that:
      • AGM complete the repairs outlined above at no additional cost.
      • A timeline for these repairs be provided before any final payments or resolutions.

      We are filing this complaint with the BBB to seek assistance in resolving this matter fairly and without further delay.

    • Initial Complaint

      Date:10/04/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 15th 2025 i singed contract with AGM Renovations to have my roof done in May .
      I have try many times to phone them and there is no answer . They requested a down payment of $ 2,500.00 on credit card which Im was going to get back when the work was finished or added to final payment on the day the work was finished ,and $ 15,886.43 in money draft deposit which i payed on 2025-01-18..
      I have not heard from them too.I am woring that im going to lose my money if they closed .
      I heard of them advertising their company thru **** Tv with **** ****** which I thought had a good reputation and a monthly ***** ***** mailings.
      Im a senior and I do not know what to do about ,Someone told me to ask you for help.
      I need new roof and I was putting the money for the roof aside for 4 years and it would break my heart to be s***** and the work not be done.
      With Regards *** *******

    • Initial Complaint

      Date:02/03/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Contracts signed September 22, 2024
      Amounts paid to AGM Renovations
      - Initial Credit Card Deposit: September 23, 2024: $7,500
      - Flooring Contract milestone: January 22, 2025: $43,938.48
      - Kitchen Contract milestone: January 22, 2025: $17,543.94
      - Painting Contract milestone: January 22, 2025: $890.00
      - Total paid to AGM Renovations: $69,872.42
      AGM Renovations committed to renovations to our home including: New kitchen, new flooring on the main floor and upper floor, Painting of walls on main floor and upper floor, main floor powder room upgrade at no cost
      The dispute is “failure to perform service as per the contracts (Kitchen, flooring and painting plus powder room upgrade)”. AGM Renovations has noted on their website that they are permanently closed. This occurred on February 14, 2025. We became aware on February 28, 2025 via another renovation company that informed us they were given our contact information by AGM Renovations.
      AGM Renovations has not responded to phone or email requests and hence has not made any attempts to resolve the problem.

    • Initial Complaint

      Date:27/02/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Faulty Repairs and construction work. Unlicensed trades people. Company now in the news for the same issues. This company has 46 pending complaints with better business bureau.

    • Initial Complaint

      Date:27/02/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AGM installed a poor quality toilet that does not flush properly and knocks when used. They have offered to replace it but have not been in contact since February 10, 2025. I have been unable to reach anyone.

    • Initial Complaint

      Date:18/02/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Home renovation with AGM Renovations
      - project got underway in the first week of January 2025
      - complete gut of a back split detached house, remove wall, put in a new kitchen and living room
      - paid over $85,000.00 to date
      - just found out today that they went out of business, no notice from the company, we found out through a contractor
      - all calls to employee's at AGM went unanswered, no way to leave a message
      - text messages and emails are also going unanswered
      - wall has been removed, whole area has been gutted back to the studs, all wiring has been removed
      - they pushed us not to get permits, but we were steadfast and got 2 permits with the City of ******* (building and plumbing)

    • Initial Complaint

      Date:18/02/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue is the flooring work for a basement renovation completed in October 2022 with a five year warranty. The flooring is lifting in several sections. I filled out their online warranty form on June 06, 2024. A representative from AGM came to our house in June 2024 and repaired the lifting sections and repaired the cold room door, but said, the flooring would lift again as the entire flooring needs to be lifted and redone and he would advise AGM of that. The flooring lifted again and I have made several attempts to have AGM redo the basement floor without success. This is another instance of the significant challenge we have had during the execution of the contract to finish this basement.

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to have my bathroom renovated with Nicolle at agm on Dec 9th. I signed the don't pay for a year promo they were running at the time. She said she would have someone contact me for choosing fixtures, colors and finalizing the start date of Dec 23rd. On Dec 18th Jasdeep came by and went through all the selections for the bathroom and said it looked like everything was set for the 23rd. On Friday Dec 20 I received a call from the Agm finance department asking me how I was going to finance the project and when I could make the first payment. I explained that I was on the don't pay for a year promo. He said no you actually were not approved for that so you now have to finance the project. I explained to him I do not currently have the funds to pay for the project and that he may want to look into it further because I had already had the designer come and help me choose all the fixtures etc. I tried getting hold of Nicolle and Jasdeep but was unable to. I sent an email to Nicolle stating that I do not want someone coming to start the project on the 23rd until this is resolved or I will need to cancel the project. I got an email response saying the project has been cancelled that is it. No phone call. No discussion about what happened. No discussion of a possible resolution. On Jan 3rd i received an email from Michelle ***** it was a cancellation invoice for 5,179.28. I sent a reply to have the owner or a manager calll me as soon as possible. I had no response. I lcalled and left messages but none of which were ever returned. I finally called lyndsie project consultant and CEM. I was able to get through to her and explained everything I had experienced. She said "that should never have happened I will look into it and get back to you. I still have not received a response.

      Why did I try agm? I had them do a basement reno for me for 75000 in 2016. They did a phenomenal job! I expected the same this time but this has been a horrible experience!

    • Initial Complaint

      Date:03/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AGM was hired to complete three bathrooms in my home.
      I would appreciate any support possible in understanding how they arrived at a 50k basement bathroom that was built off of what they now claim are pipes on exterior wall that are freezing - with no reponsibility taken by Agm. Agm was asked to return when they forgot to install a heating vent in bathroom after saying it was never discussed. They were called back to add access to a shut off valve for plumbing which they built over by accident despite instruction to create a panel above shower. Now they claim they are not at fault when I have no water to vanity and toilet they have installed. Project began in June 2024. At no point between June and December did agm advise that pipes would be problematic to point of freezing. At no point was relocation or reconfiguration advice offered. Why did they build this way and take 50k from a small family?

      Business Response

      Date: 07/02/2025

      Dear ********, thank you
      for sharing your feedback. We regret to hear about the issues you've
      encountered with your bathroom renovations. AGM Renovations took over your
      project after the previous contractor abandoned it, with the project left at
      the drywall stage. Our scope of work did not include new rough-in piping for
      the vanity and toilet, nor did it cover opening exterior walls where these
      rough-ins were located. However, we did rectify the heating vent and address
      the buried shut-off valve to ensure the space was functional and up to
      standard. We understand your frustration, but we would like to clarify that AGM
      is honoring the full 5-year warranty for anything that we built, as per our
      commitment to our clients. If you would like AGM to complete the repair on the
      vanity and toilet pipes, we would be more than happy to provide a quote and
      discuss next steps. We remain dedicated to delivering high-quality service and
      providing solutions for any issues our clients experience. Thank you for
      bringing these concerns to our attention.

      Sincerely, The AGM Renovations Team

    • Initial Complaint

      Date:27/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our basement completed under great difficulty and duress with this company after several months of delay. A BBB complaint was already filed back then and is still on your website.

      Immediately after the first year, we started noticing gaps in the basement floors. Gradually, it started peeling off entirely. We checked with independent contractors for advice and got to know that there was ZERO levelling done on the floor because of which the baseboards are tearing off.

      We asked them to take a look at it as we are still under the 5 year warranty. But, they are refusing to fix the problem as we had apparently ticked a clause "that allows them to skip levelling the floor". We were shocked to hear this. This sounds like a fraudulent practice for such a thing to be even allowed under the Ontario building code.

      Business Response

      Date: 31/01/2025

      Hi ******** *********

      We’re sorry to hear that you’re experiencing issues with
      your basement flooring. We understand how frustrating this must be. After
      reviewing our records, we see that a disclaimer was signed acknowledging that
      floor leveling would not be included in the scope of work. Because of this, we
      must abide by the agreed-upon scope and are unable to cover this issue under
      warranty.

      We always strive for transparency in our project planning,
      and we apologize if there was any misunderstanding regarding this aspect of
      your renovation – AGM Renovations 

    AGM Renovations is NOT a BBB Accredited Business.

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