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Business Profile

Delivery Service

Longo Brothers Fruit Markets Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Longo Brothers Fruit Markets Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Longo Brothers Fruit Markets Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:26/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went shopping at the Richmond Hill Longo’s on 09/23/2023, I am a frequent shopper and have the rewards program. Like always I showed my card to be scanned but noticed that the points were not applied to my account. Later that night I thought it was a glitch I contacted their office stating there may have been a glitch. Upon further inspection I noticed that the card number on the receipt and the balance did not match mine. I went to the store the following afternoon and asked to speak to a manager, I spoke to ***** *********** who said he’s the dairy manager, that he has no idea regarding these products issues and that he will have the store manager contact me on Monday. Took down my information and contact and no one contacted me. Their guest services never replied to my email either. Here are the facts, one I was never asked to scan my card, until I made it a point to show it at the end, two after any purchase a copy is emailed to me non that day, however like always I ask for a paper copy, my points prior to this purchase were 8921 the receipt shows 3150 after the 1100 points on the transaction in question. The *** # on receipt is ****** as mine is ******* ** ** ******** *** ******* **** *** ******* *** *** ***** ******* ****** ** ** * **** * ******* ***** ******* ** ***** ******* *********** ***** **** ** **** **** *** *** **** ** ******** **** ****** ******* ***** ** ***** ********* ** ***** ***** ******* ****** ** **** ** **** I demand a full Investigation into this matter, a resolution and compensation for time spent and missed rewards. ******* ** **** **** ****** ********* * **** ** ****** ** ******** **** ****** ******** *** *** *** ****** *** ******* ***** ******** *** ***** ********* *** **** ******* ******* ** **** ** ** ****** ******* ****** *** ****** ** ***** ** *** ****** **** ******* ************ ** *** **** *** **** ******* ** **** ***** ** **** ****** **** *** ** *****

    Longo Brothers Fruit Markets Inc is NOT a BBB Accredited Business.

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