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Business Profile

Medical Equipment

Red Sky Medical

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Electric Scooter was originally purchased at downtown location on 14-06-2022 for two cash payements ($480-$460 with invoice) at the total amount of $940.00.
    Since the day this scooter has been purchased every single original part from factory has needed to ne replaced due to “faulty wiring” or “bad luck”. There has not been a solid week the scooter has been used without a need for repair or another replacement. I am also being asked to pay full price for parts and services that are either used or not completed. 4 times now I have paid for a tire replacement and never received a brand new tire but something ****** from another scooter left for repair.
    Whenever my item has been returned to me from “repairs” its missing crucial pieces that are designated to keep the rider safe. ******* ** **** * **** ****** *** ******* **** **** * ***** ******* ****** *** ****** ** ** *** ******** **** *** ******* *****   The owner himself has mentioned multiple times that it is a “bad item” whenever I have seen them work on it **** ** *** *** *** **** ***** *** ******** *** ****** ** **** ****** I have been very patient and understanding until the last time I took my scooter for repairs and realized it *** **** ******** **** *** ************ ******** ** ***** *** ** ** ****** ***** ** ******* ** needs another repair. ************ ******** ** ** ***** **** ***** ****** ***** *** *********** ***** **** ****** ** ***** *** * **** ********* **** *** **** **** **** * *** **** **** ******* ******** ******* I have spent over $1000 (the original cost of the item) on “repairs” only to need them again days later with or without using the product. * **** ********* *** ****** *** ****** *** ******** ******* *** **** **** ** ** ******** ***** ** ********* ** **** ** **** ***** **** ** ******* * **** ********* *** ****** *** ****** ** ***** ****** *** **** **** ****** * ******* ********** **** **** ******** I would like to request a full refund for the product and repair costs if possible.

Red Sky Medical is NOT a BBB Accredited Business.

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