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Business Profile

Payment Processing Services

eSwipe Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for eSwipe Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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eSwipe Inc has 2 locations, listed below.

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    • eSwipe Inc

      369 - 3661 Major Mackenzie Dr W Woodbridge, ON L4H 0A2

    • eSwipe Inc

      201 - 6 Shields Crt Markham, ON L3R 4S1

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:29/09/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The salesman of this company made several promises both verbally and through email that we would NOT be held to a contract for the leased terminals and could CANCEL at ANYTIME with no penalties. He knew we came from a situation prior with another company who would not let us leave without paying an extreme amount to cancel. I asked and questioned this several times and was told it would not be an issue. Low and behold, we requested to cancel once it was discovered they are charging us for things they are not allowed to by law and being dishonest they have now gone back on their word and forcing us to keep the leased terminals and continue to pay for them. As stated, I was told repeatedly by their salesman Alex ******** both in writing through email and verbally on the phone that this wouldn't be an issue. When Alex sent the contract over he told me he cannot change the wording regarding the terminal but that his confirmation email prior to signing would suffice. I signed the contract under this information *** **** **** *** ***** ** ***** *** *******.

    eSwipe Inc is NOT a BBB Accredited Business.

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