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Business Profile

Siding Contractors

Westlake Royal Building Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought vinyl siding from a distributor of this product ( *** ******) around 3 months ago the siding got installed and now has bubbles all over
    We contacted the company and spoke to a rep in our area told us there is nothing he can do and to send the siding back to Canada.
    We are in Pa and I am not a contractor so he told me I have to pay someone to take down the siding. The siding is clearly defective as not all of it has these bubbles but most does.
    It looks ridiculous on our addition and having a local rep tell us oh well can’t help you it’s beyond unprofessional.

  • Initial Complaint

    Date:17/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in 2017, I had a new outdoor deck installed in my backyard. We contracted a local company ******** ***** ********* *** ****** ***) to install the deck as well as other landscaping done in the project. We decided to use **** decking as the material. We paid a premium to other decking products at the time due to how real this composite decking looked like real wood. We loved our deck and have had little to no issues until this past winter. Since 2017, our deck has been through freezing cold Pennsylvania winter days and 100 degree Fahrenheit summer days with no visible issues. Beginning in December, we noticed some discoloration on a few planks near the center of our deck. As winter ended and spring began, we have noticed even more planks with discoloration throughout the entire deck.

    In early March, I began researching what warranty I may have on this product. According to their website, there is a 25 year warranty for the owner of the home the product is installed in. Upon reading this, I contacted their customer care on March 10, 2024 and received a response from Mohamed H. (********************). He asked what was causing the discoloration. I responded that I wasn’t sure as we had had no issues with the deck and only hose it off to clean it every spring because it has been looking great up until this point. He advised that I register my deck and file a claim on their Warranty & Claims site. On March 12, 2024, I registered the product and filed a claim and was advised that I would get a response in 24-48 hours. I did not receive a response in 24-48 hours. On March 19, 2024, I contacted Mohamed again (since he was the only contact I had) and asked how long past the 48 hour window could it take for a response. He said it should take 2 business days but could take longer depending on the circumstance. On April 1, I contacted Mohamed again and did not receive a response to my emailToday, it is April 16, 2024 and I have received no response.

Westlake Royal Building Products is NOT a BBB Accredited Business.

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