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Business Profile

Hotels

Quality Hotel & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:14/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A numerous amount of issues during our stay at this hotel. When trying to go through the ************** ie, calling choice, attempting to speak with the general manager we were met with the same manager who declines any wrong doing calling, gate keeping us from speaking to the ** proclaiming I am making false statements and talking over me the entire duration of the call. To start off, during our stay we had to switch rooms a total of 4 times. Once for the rooms power going out, second due to the room being extremely wet and filthy, smelling of smoke and cat urine. With the final one being due to the toilet randomly breaking, over flowing, and an employee snaking and plunging the toilet getting f**** contaminated water all over the bathroom and our belongings in the bathroom. I will point out we did not use the toilet prior to this happening. During a shower the toilet started making a bubbling sound where then it filled and overflowed. After these 4 room changes, having to dispose of personal belongings as well as clean our suite case covered in this contaminates we asked to speak to the ** and were told he would call the room. (he never did) We went 7 days with out any hot water and during this time on numerous occasions we asked to speak to the manager to have the issue fixed. We were again met with being dodged, avoided, and promised calls which never happened. Once we were persistent with asking to speak with the ** we were then met with childish games being played by the front of desk manager, again dodging us, snickering with staff when avoiding us and neglecting the conditions of the hotel. We had many more problems arise like inaccurate invoices, when coming to our pet fees. We paid over 27 pet fees which is listed as a on time charge per stay. Yet only 3 showing on our invoice, and of course we paid cash. When going through the avenues internally as stated above we were met with a phone call of being told our story doesn't add up.

Quality Hotel & Suites is NOT a BBB Accredited Business.

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