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Business Profile

New Car Dealers

Ron Clark Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke to JD the owner. He has told me that he will reimburse 1500 of the 2000 I gave him which was acceptable when the transfer comes through. I will email you again. He has promised us tomorrow morning by 10 oclock thank you very much for your help this issue should be resolvedThey wouldve incurred these costs anyway for the next buyer. I contacted them by phone and they were adamant that I was to get none of my deposit back and I think that not right they had to fix the problems anyway and they didnt do what they said they would do in delivering it early its not my fault. The house sale fell through this how they treat all potential buyers.

    Business Response

    Date: 11/08/2023

    Spoke to client yesterday and came to an agreeable resolution. ******* was supposed to remove her complaint. Can you please confirm? Thanks.

    Customer Answer

    Date: 15/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Ron Clark Ford is NOT a BBB Accredited Business.

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