Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inquired and booked the event space with Jessica Gorlicky on March 26 2023 and sent a $200 deposit. One invoice was sent. On April 28th 2023 another $800 was sent as payment, (no invoice sent but recipent acknowledged) and unfortunely my event needed to be cancelled due to a death and having to go overseas. I informed Jessica Gorlicky on May 2nd 2023 of the cancellation and have not been fully refunded my deposit. After many conversations she gave me back $500 stating that she gave that back as a "good deed" I reminded her that No cancellation fees, refund policy or contracts were signed or discussed or agreeded upon and that I would like my full refund. Jessica admits that she has no cancellation or refund policies and now a month later I am still chasing her for the rest of my deposit that she is refusing to refund. She has tried offering me a painting or a credit to book and use her services another time but both were denied due to her **** ** *************** and business etiquette. She has also used profanity while communicating with me as well as accusing me of *********** her because I am not taking her offers and asking for my money back.
  
  
  ************ **** *** ******** *** ** ******** ** *******

  Business Response

  Date: 09/06/2023

  Thank you for being patient with me during such a difficult time. Im so sorry for your loss ******** Ive expressed only sympathy and gratitude your way throughout the process as to my best abilities.
  As I’ve apologized and given you back 50% of the no refundable policy, I have I’ve mentioned and confirmed to return the other 50% in writing. I’m at a loss here for your cancellation for my business and am willing to move past this amicably with you. I did do all the work I could for you during the booking process including booking bar staff and going over your details and accepting a smaller deposit to hold the date.  With much respect and kindess, be well 
  

  Jess

  Customer Answer

  Date: 14/06/2023

  
  
  Better Business Bureau:
  
  
  ** **** ** *** ********** I was told that I can "send any amount" and I even requested a contract which was never provided just the first initial invoice. In the information provided in Jessica's package (**** ********) in no way shape or form is it outlined that the deposit is "non - refundable". The bar service was inquired about on April 28 with no invoice sent over (at no cost) and cancelled without any hesitations on May 5th by the company (*********** **** ********)  

  After having reviewed the response made by the business in reference to complaint ID ********* this resolution is now satisfactory, as the full refund has now been returned. 
  
  
  
  Sincerely,
  
  
  
  ******* *******