Reviews

This profile includes reviews for Silk & Snow Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Silk & Snow Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Silk & Snow Inc

  200 - 670 Caledonia Rd York, ON M6E 4V9

  
• 

  Silk & Snow Inc.

  421 Richmond Rd Ottawa, ON K2A 4H1

  

Review Details

• Review fromMiichael S

  Date: 08/12/2023

  1 star

  Miichael S

  Date: 08/12/2023

  I've been trying to return the mattress for about a month now. Customer service kept sending requests for photos and other info. Finally, after two weeks and multiple requests, they agreed that they have all they need. However, for almost three weeks Service representatives for days promising the same actions thing over and over, but nothing materialized. They do not return calls or reply to emails. They appear to be very nice and understanding on the phone, but this is where it stops. I may have to go to Small Claims Court to recover my money. I* ** * ******** ******* **** * *****

  Silk & Snow Inc

  Date: 18/12/2023

  Dear *******,
  We want to extend our deepest apologies for the challenges you had faced with your mattress return process. Your experience does not meet the standards we aim to uphold, and we sincerely regret any frustration and inconvenience this has caused you.
  We were able to look into your matter and see that your mattress had been picked up and your order has been fully refunded.
  We are thankful for your feedback as we are always working diligently to improve our processes and ensure our customers receive the necessary updates in a timely manner. We apologize for any lack of communication and the inconvenience caused throughout this process. This is not the kind of experience we want our customers to have.
  We appreciate your feedback.
  Sincerely,
  Lacey

• Review fromSharon J

  Date: 30/11/2023

  5 stars

  Sharon J

  Date: 30/11/2023

  Silk & Snow have excellent products, customer service and shipping. I initially ordered a set of percale king sheets, which arrived promptly. I have used the sheets constantly for several months now, and am so happy with them, I ordered another set a week ago, which arrived today. I highly recommend this company and their percale sheets.

  Silk & Snow Inc

  Date: 18/12/2023

  Dear ******,
  We are absolutely delighted to hear about your positive experience with our products and services! Thank you for choosing Silk & Snow and for taking the time to share your satisfaction. We are thrilled that you're enjoying the percale sheets, it is fantastic to know that you've been pleased with their quality over several months.
  Your recommendation means a lot to us and we appreciate your trust in our brand.
  Wishing you many more comfortable nights with your Silk & Snow sheets!
  Sincerely,
  Lacey

• Review fromC. L.

  Date: 26/11/2023

  2 stars

  C. L.

  Date: 26/11/2023

  I order the black fitted sheet with 2 pillowcases, 2 oat shams and an oat coloured comforter. The items came all in one box with Silk n Snow logos on it. I open box and there were 3 packages - sheets, shams, comforter. I tossed box. A couple of days later, I go to wash sheets to put on my bed. I open package and there are no pillowcases. I thought no biggie, it is an error, they will send me some. I was wrong. I am the 4th email. I can't return the product because I have opened packages. They won't send me pillowcases. The black is not a true black and will never be matched to anything else. I just wasted my money trying to create a matching bedlinen set.

  Silk & Snow Inc

  Date: 18/12/2023

  Dear *******,
  Thank you for sharing your feedback with the team, I want to extend our sincere apologies for the inconvenience you've experienced with your recent order. Your feedback is essential to us, and we appreciate your patience as we work to improve.
  Firstly, we want to apologize for the oversight in the shipment of your order, we completely understand your disappointment in not receiving the pillowcases. We are very sorry for any frustration this has caused.
  We are happy to see that this matter has been resolved by way of sending you the missing pillowcases.
  Additionally, regarding your concern about the color, we want you to be completely satisfied with your purchase. This is why we offer a 100 night trial, regardless of whether the packages have been opened or not. We offer the option to return for a full refund within your trial period, the only requirement is the bedding must be in donatable condition.
  Your satisfaction is our top priority, and we appreciate your patience and understanding. If there is anything the team can do to assist, please do not hesitate to reach out.
  Sincerely,
  Lacey

  C. L.

  Date: 21/12/2023

  I genuinely appreciate the replacement cases and prompt shipment. I was finally able to make the bed with all the parts. My husband loves it, especially the muslin quilt. Beautiful quilt. Thank you again. *******

• Review fromRamona T

  Date: 22/11/2023

  5 stars

  Ramona T

  Date: 22/11/2023

  EXCELLENT CUSTOMER SERVICE!! Spoke with "Sid" who was patient and very KNOWLEDGEABLE. He answered my many questions and made me feel comfortable about doing business online with Silk & Snow. I read many favorable reviews from other satisfied customers.

  Silk & Snow Inc

  Date: 24/11/2023

  Hello ******,
  Thank you so much for taking the time to share your positive experience with Sid and our team! We are thrilled to hear that you received excellent customer service and that the team's knowledge and patience made your interaction pleasant. It is always our goal to ensure our customers feel comfortable and well-informed.
  We appreciate your trust in Silk & Snow and look forward to serving you with the same high standard in the future. We value your feedback and are grateful for your support!
  Sincerely,
  Lacey

• Review fromDavid C

  Date: 19/11/2023

  1 star

  David C

  Date: 19/11/2023

  *** **** **** ********** ***** ******* ***** Silk & Snow has a very deceitful return policy. Their return policy allows for returns. However, one must first contact customer support for a return. Customer will repeatedly try to get you to donate. Then Customer Service will email steps. Steps include sending photos do you have the original box and asking again to confirm you want a refund. Two Customer Service representatives for days doing the same thing over and over. Horrible, dreaded company Silk & Snow is. All I want to do is return a robe that is way too large and not even made good. Not a quality product. *** **** **** * *****

  Silk & Snow Inc

  Date: 24/11/2023

  Hello *****,
  We are genuinely sorry to hear about your frustrating experience, we sincerely apologize for any inconvenience caused by our return process. Your feedback is important to us and we appreciate you bringing this to our attention.
  We understand the challenges you've faced and we acknowledge that our process may not have met your expectations. We are actively reviewing our procedures to ensure a smoother and more efficient experience for our customers.
  We would like to resolve this matter promptly for you. I have taken a closer look and was able to see our team emailed you your return label, you are welcome to print that out and drop the package off at your local ***** depot at your convenience.
  Please reach out to our customer service team if there is anything else you may require from us, we will do our best to rectify the situation. We value your feedback and appreciate your understanding as we work to improve our processes.
  Thank you for bringing this to our attention, we apologize again for the inconvenience.
  Sincerely,
  Lacey

• Review fromSam G

  Date: 19/11/2023

  1 star

  Sam G

  Date: 19/11/2023

  Bed frame qualitties are extrememly bad. I bought the upholstered bed frame and it started squeaking heavily and in the website it says it doesnt squeak. I then exchanged that bed for the wooden bed frame. One of the footboards was defective and the slats were not sanded down properly. I have slivers of wood all over the bottom of my mattress and the slats were also bent and wouldnt lay flat on the center beam. Will be asking for my money back ** ****** * ********

  Silk & Snow Inc

  Date: 24/11/2023

  Hello ***,
  We deeply regret the challenges you experienced with our bed frames and sincerely apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to address and resolve these issues. It's our commitment to provide high-quality products, and we understand how crucial a good night's sleep is.
  We are pleased to see that the team has taken action to address the concerns you raised. Our team has worked diligently to rectify the matter and we are grateful for your willingness to allow us to make this right.
  If you have any further concerns or if there's anything else we can assist you with in the future, please do not hesitate to reach out. Your satisfaction is our top priority, and we appreciate the opportunity to correct any shortcomings.
  Sincerely,
  Lacey

• Review fromDominic M

  Date: 10/11/2023

  5 stars

  Dominic M

  Date: 10/11/2023

  I believe it is important to leave reviews when a product is bad so that people can make an informed decision. But I think it is also important to leave reviews when a product is good.
  I am in the latter category.
  ***** ******* ******** ****** *** ******** ******* *** ****** *** *** ******** **** ** *** ******** * *** ********. I ultimately decided to go forth and got a full set of ******* cotton beddings, duvet cover, and pillows.
  Not only are they comfortable, they are of very good quality. Perhaps not the best; I couldn't tell. But for my money, *** ****** **** ***** ****** ******** *** *** ******** I couldn't be happier.
  I cannot talk about the quality of the linen or the other materials, but ***** ******* **** **** ******* *** *** ***** ***** **** *** have good things to say.
  I had no issue with the shipping, and my order was fine, so I didn't had to contact customer service at any point *** **** ****** **** ***** **. ******** ** *** ***** ******* *** ** ** ********* *** ****** ** ****** ****** ******** ******* *** *** ************ ********** I would suggest Silk & Snow to sell a samplings of their material for ****** ******** **** ******** ** *** **** **** ********* so that people can touch and feel the different fabric.

  Silk & Snow Inc

  Date: 14/11/2023

  Dear *******,
  Thank you so much for taking the time to share your thoughtful and detailed review. We truly appreciate the thorough review in order to provide valuable feedback for others in order to make informed decisions.
  We are so happy to hear that you took a chance on our percale cotton bedding, duvet cover, and pillows and that they exceeded your expectations in terms of comfort and quality. Your satisfaction is our top priority, and we're thrilled to have played a part in improving your sleep experience.
  We also appreciate your suggestion about offering material swatches, this is something that we do actually offer for most of our bedding materials and colours, this is good feedback however, to make this option more visible for our customers. We will certainly consider this as a point for improvement, we continuously strive to enhance our customer experience and we are always looking for ways to do so.
  If you ever have further questions or need assistance in the future, please don't hesitate to reach out to our customer service team. We value your support and are grateful for the opportunity to provide you with bedding essentials that bring joy to your sleep sanctuary.
  Wishing you many more nights of restful sleep.
  Sincerely,
  Lacey

• Review fromZoe A

  Date: 09/10/2023

  2 stars

  Zoe A

  Date: 09/10/2023

  Poor quality linens. Horrible customer service. Returns take forever. Overprice. 100 day guarantee means you will have to wait 100 days for your refund. Run by bots.

  Silk & Snow Inc

  Date: 24/11/2023

  Hello ***,
  We are truly sorry to hear about your disappointing experience with our linens and customer service. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused.
  We acknowledge your concerns regarding the quality of our linens and the delays in the return process. This falls short of the standards we strive to maintain. We want to assure you that your feedback has been taken seriously.
  Regarding the 100 night trial, we understand the frustration caused by any delays in the refund process. We're actively reviewing our procedures to streamline the return and refund process to ensure a more efficient experience for our customers.
  Thank you for bringing these issues to our attention, we appreciate your patience as we worked to address your return.
  Sincerely,
  Lacey

• Review fromGilles M

  Date: 26/09/2023

  5 stars

  Gilles M

  Date: 26/09/2023

  I am very impressed with your staff . They are very professional.
  Thank you for everything.
  Very good Canada company.
  I love the other purchases

  Silk & Snow Inc

  Date: 24/10/2023

  Dear ******,
  Thank you so much for taking the time to share your wonderful feedback! We're so happy to hear that you are impressed with our team and that you are enjoying your Silk & Snow product. It's always our goal to provide a fantastic experience for our customers and we are excited to hear that you got to experience this first hand.
  Sincerely,
  Lacey

• Review fromJustin M

  Date: 28/08/2023

  1 star

  Justin M

  Date: 28/08/2023

  ********* Worst customer service * **** ***. For a brand that markets themselves as being made with love and attention to details, they have certainly missed the mark. I ordered my products (sheets, duvet and duvet cover) almost 1 month ago and have just finally received it all.
  It started when I ordered the wrong colour and I immediately (15 minutes after my order) called the customer service line for it to be corrected. I was given the option to cancel or that a change of colour could be done with my current order. I opted for the latter. Once the shipping label was created I realized the colour had not been changed. I called them to fix the error and they then told me that they never told me the colour change was guaranteed (which was not true, they are more than welcome to listen to the recordings for ''quality assurance'') I quickly corrected them on their mistake and they said they would make the delivery company return to sender BUT they had to wait until its received before they can send me my correct things. More waiting. Then a couple weeks later I receive my sheets but NO DUVET. I had to contact them again to send me the duvet. More waiting. At this point my patience reached its end and I asked that some kind of compensation be given for the bad service I got. They (supervisors) have been reviewing it for the pass 1 week now, while I have to keep following up because each time they say that the supervisors will call me or email me, they don't. More waiting.
  It's been a run around and a disgraceful experience. I love supporting a local business and sustainable/high quality products *** ***** *** ***** ***** *** **************** ******* ******** *** ***** *** ****** *** ****** ***** ***** ****** *** ***** **** ****** **** * ******* **** ** *** **** **** **** *** has horrible attention to details.

  Silk & Snow Inc

  Date: 06/10/2023

  Dear ******,
  Thank you for sharing your review.
  We want to express our apologies for the frustration and inconvenience you had faced with the shipment of your order. I understand your concerns and we apologize for the impact this situation has had on you.
  I'm pleased to see that the issue has been addressed and you have been provided with a resolution. As mentioned previously, typically once an order is placed changes can not be guaranteed and we are sorry this was not explained more clear. It appears in the process of trying to assist with the colour change some confusion occurred with the order and caused further problems.
  We genuinely value your business and we are happy that the issue has now been resolved. We would be glad to assist you again in the future should need be!
  Kind regards,