Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/05/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Get It Done Movers (GIDM) for my move from Rockland, ON to Savannah, GA based on their quote. They operate out of Mississauga, ON. I was told we'd go over my belongings using ******** to determine what was to be included. They quoted $18,950 for 16000lbs. The shipment was picked up and I was given a sheet to sign once they loaded everything onto the trucks. I had no idea how many boxes, bins and items were loaded and trusted their professionalism to keep tabs on this.
  Once they got to Mississauga they told me the weight was actually 21920lbs and the new price was $25,758. I was irate! I could have gone with **** ********* movers who actually visited my home and told me I had from 16000 - 18000lbs and gave me an estimate of less than the $25,758 GIDM now demanded.
  They had my goods and reluctantly I made the payments. The last one was when they delivered my shipment to Savannah.
  The crew unpacking my goods were folks they picked up locally. The only company representative was the truck driver who brought my shipment across the border (don't know if he was an employee or contractor). **** ** ***** ****** ***** ******* ** ******* ** *** ***** * ** ************  The crew went ahead and unloaded my shipment. They didn't go by any listing of items. Just dropped everything where they could. At the end, they left 6 empty pallets (not mine), as garbage I needed to get rid of. (cost me US100 to get a local guy to do me the favour of disposing of them).
  Now, going through my stuff there are a number of items missing! I contacted the company and they tell me nothing was left behind.
  The customs form 3299 they got me to fill is only a formality (I have dual-citizenship). I used 6 entries to list what I had been given as my list of items. * ******* ** *** ***** ***** ***** ****** *** ****** **** ******* ** **** ** **** *** *** ***** *** **** ********** **** *** ******* ********* **** ****** ** ** **** *** **** ******* ***** * *** ** ***** ****** * **** *****

  Business Response

  Date: 08/07/2025

  Thank you for taking the time to share your feedback on the BBB. While we understand your frustration, we’d like to provide some important context around your move to help clarify the situation.

  When you first reached out to us, you requested an estimate based on 16,000–18,000 lbs, referencing assessments provided by other companies who physically visited your home. You also indicated that certain furniture would be sold and one full room removed due to your son moving out. Based on that information, we issued a non-binding estimate aligned with your stated expectations — approximately 16,000 lbs. This is standard practice in the moving industry, and you were informed that final pricing would be based on the actual weight of the shipment, verified by scale.

  Unfortunately, the final shipment weight came in at 21,920 lbs, significantly higher than the estimate. This increase naturally resulted in a higher cost. However, it’s important to note that this was not due to any misrepresentation on our part — rather, it was a direct reflection of the volume of items shipped. We did not blindside you, and all procedures followed industry-standard transparency and compliance.

  Additionally:

   

  • You added an extra stop at a storage unit, which we accommodated at no additional charge — a courtesy not often extended by other companies.

  • You ultimately chose to move forward with our company because we were the most cost-effective option among your competing quotes.

  • We provided heavily discounted storage for multiple months when your plans changed, even though this extension was unexpected and significantly impacted our internal scheduling. The monthly rate was far below industry average.

  • At delivery, our company driver transported your shipment across the border and local labor was hired to assist with offloading, which is standard industry practice for long-distance moves.

  • The claim that items were “dropped wherever” is not accurate. The crew placed your items in the appropriate rooms and reassembled your furniture, as agreed.

  • Certain items were palletized due to the size and structure of your shipment to ensure safe transport. A few pallets were left behind, which is completely normal in a move of this scale. We offered to compensate the $100 you say you paid to dispose of them, but you did not provide a receipt, despite our follow-up.

  Regarding your concerns about missing or damaged items: to date, you have not provided a documented list, photos, or supporting details. These are necessary for us to initiate a formal claims process or offer compensation. We remain open to resolving these concerns — but we cannot proceed without the required documentation.

  ** *** **** ******** ********* **** **** *** *** ****** ************ ****** **** ** ******** ****** We have successfully completed numerous cross-border relocations in the past and only offer this service because we are experienced and confident in our capabilities. In fact, the size and complexity of your shipment itself proves our operational competence — a company new to international moving would not have been able to manage such a move efficiently. *** ***** ******* ** ** ** ********* ******* ** ********* *** *********

  *** **** **** ********* ** *** ******** *********** ****** **** ** ****** ****** ***** ******** *** *** ******** **** ******** ** **** ******* **** * ******** ********* ** ******** *********** *** ** ******* ** *** ******* ** ********* ** ***** ***** *** ****** ******** *** **************** *************** *** **** **** ** ******** ** ********** *** **************

  On the subject of the Customs Form 3299, our team followed protocol by providing you with the required form and instructions. You were advised that — regardless of whether your goods were originally purchased in the U.S. or Canada, or whether you hold dual citizenship — the form must still be completed accurately and in full. Customs procedures apply universally. While our team remained available to assist and answer your questions, it is ultimately your responsibility — as the owner of the goods — to complete and sign customs documentation, as border authorities may follow up with you directly. It would be both unlawful and unethical for our staff to fill this out on your behalf.

  We’d also like to make a broader point: while we pride ourselves on customer service and professionalism, the idea that “the customer is always right” does not automatically apply when facts are misrepresented. The root of your dissatisfaction appears to be the difference between the estimated weight (which you requested) and the final verified weight. We typically use our own walkthroughs or inventories to create estimates, but you insisted we base the quote on your projections, influenced by what other companies told you and your plan to sell or remove items. We made an exception to accommodate your request, and the estimate was given in good faith based on your input.

  ******* **** **** ** ******* *** ********** **** ** *** * ************* ******** While Get It Done Movers is a newer company, our team and business partners bring over 15 years of combined experience in the moving and logistics industry. We take pride in our professionalism, transparency, and customer care. We are not a pop-up company — we are fully registered and committed to long-term service in the moving industry.

  We remain willing to address any remaining concerns in a constructive and transparent manner, provided we receive the appropriate documentation. Our team delivered exactly what was agreed upon based on your instructions and preferences. We take our reputation seriously and always aim to work with every customer — even when difficult situations arise. 

  Customer Answer

  Date: 08/07/2025

  
  
  Complaint: 23365808
  
  
  
  I am rejecting this response because:

  ******* *** ***************** *** ** **** ****** **** ********* ** *** I have abstained from providing any evidence of the damage that has been
  done to some of my belongings. * **** ** ***** **** ***** **** ******* ** **** ***** *** * ***** **** *** ** ****** ** ***** ** *** *** **** ** ************* I have taken care of the most egregious damage with the help of contractors in
  Savannah who have provided assistance on a cash only basis.

  
  The original weight estimate was from 16,000-18,000 lbs based on other movers’ assessments and I passed it onto ****** as a starting point. The estimate was provided taking into account the fact that my son's belongings would not be included. It is not correct for your employee to just assume what a competitor would quote as a basis for her own assessment.

  
  In fact, ****** went over my entire shipment on ******** with me at my home and I went to the storage unit for her to see and acquaint herself with was in it. I did not “add” anything. ** *** ****** ** ********* *** *********** ****** ** *** ********* * *** **** ******** **** ** ** *** ** ************ ** *** ****** ** **** *** ********* *** **** ** **** ** ****** **** ** ***** **** ** **** *********** **** **** ** *** ******* * **** ***** **** **** ** **** ** ********* **********
  I decided to go forward with your company because you were the cheapest. ****** *** * ***** ** *** ***** *** **** **** *** ***** ************* 
  I never haggled over the price for the storage of my goods and I accepted what was quoted. My plans did not change, I made ****** aware that I would be coming to Savannah to buy a house and it would take me a few months to accomplish this. If the rate was below industry average that was NOT my doing.

  
  The local help hired *** *** **** ** *** ***** **** just wanted to unload the truck and get paid. In fact, one of them approached me and told me to make my last payment to your company ** **** ***** ** ***** * *******

  
  Actually, my stuff was never palletized. It seems the driver dropped off some stuff prior to arriving at my home and maybe those items had been palletized. He was also going to pick up a shipment for the trip back and did not want to have the 6 empty pallets in the truck. In all my moves, no moving company has ever dumped their used pallets with my shipment. *** *** ****** ** ********* * ******** *****
  * ***** **** ** *** *** ******* ******* *** ****** **** ** *** ****** ***** *** ********* *** ****** * ** **** ** ** *** **** **** ** ******* * **** **** *** *** *** ******** ** *** ********

  
  The items I am missing include kitchen stuff. I am
  only starting to realize what is not here as my life becomes more normal and I
  look for things I had which are not here. I have a lid for a ******* roaster
  but the actual roaster is not here. I had 4 vessels for French Onion Soup, also
  not here. There are other items missing, but I do not want to sound petty.

  
  **** ** **** ******* ** *** **** **** the items
  were not enumerated, as they were loaded onto the truck or before. I trusted these
  things were being done as it also is an “industry standard”. As I mentioned
  before, this was not my first move. Basically, I have no itemized list of what is
  actually missing since I only have my memory to rely on.

  
  ** *** ********* *** ** ** ***** ********* ** **** ******** ********* ********** *** **** **** * ***** *** *** ******* **** *** ******* ** *** ********* ** ***** ******** * ** *** **** ** ** *** * ***** *** **** **** ** **** ** * ***** *********** **** **** * **** ****** ***** *** ******** *** *** **** ** *********** * *** **** ** ***** **** *** ******* *********** ******* * ********* ******** ****** ** ***** *** ****** ** ** ** ***** ***********
  ** **** *** * **** ***** *** **** ******* *** ****** ****** ** ** **** ** *** ** *** ************** ******** *** **** ********* ******** ***** **** ****** ** *** *** ** ******* ***** **** * ******
  
  Custom Form 3299 was just a formality. I did not refuse to fill it out; I
  refused to do it to the detail she demanded. I trust you have actually seen the
  one I filled out. ****** wanted me to itemize everything I was importing. I had
  no reference of the contents of any of the boxes and I told her so. In the end,
  she gave up and I filled out the form as it is, with the minimal information I
  had suggested. Later on, ****** actually told me to go ahead with my version of
  how it should be filled out. ** **** *** *** ********** ** ******* *** *** *****
  
  

  
  I never insisted you based your quote on my projections,
  period! It is an industry standard to do a walk-through and I asked about it.
  ****** said we could use ******** to do it. I guess the fact that you are based
  in Toronto (Mississauga) and I was in Rockland, ON about 6 hours away driving
  played a part on her/your decision.

  
  ** ** ******* **** **** ** ***** ** *** ****** ******** **** ******* ** *** *** ********** *** *** **** ****** ** *** *** ******* ** * ******** *** ******** ******** ** ** *********** ** ** ******* ** *** **** **** ******** **** *** **** **** *** ***** **** *** ****** ** **** ***** * **** **** ** **** ***** ****** **** ********** ** **** **********
  
  
  
  Sincerely,
  
  
  
  ******* *****