We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Silver Crystal Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Silver Crystal Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Silver Crystal Group Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Who it May Concern:
      My name is ******* ****** and I'm writing to you for assistance please.

      In late 2024, I sent a jersey into Cool Hockey in York ONT for custom personalization. According to the **** tracking number they received it on November 7, 2024. It was mailed from the United States Louisville KY on October 31, 2024.

      Suffice to say, I am still waiting for the jersey and it has been just one mishap after another on their part. At first I was told my jersey would be shipping in December; this was after several attempts at asking about my order status (P.S. they do not respond or do not respond promptly to any queries regarding order status). So Christmas passed (yes sadly it was a present which wasn't there for the recipient).

      Enter 2025 and I was told that they would be shipping my jersey in early January (*** *************** **********) below. Two weeks later they noticed that I had selected the option for a patch to be sewed onto the jersey. It was a ****** ****** **** ****** Classic jersey and I had ordered the shoulder patch separately from a retailer here in the US off of ***** My wife and I packed the jersey in late October specifically with the patch included with the jersey, very carefully, else I wouldn't have selected the additional option to have a patch sewn on!!

      Well as it turns out Cool Hockey lost the patch in their warehouse (*** **************************). Since then I am still waiting for them to respond to several of my queries, and its been almost 4 weeks. As I said above they are not responsive at all and its just poor customer service. February has turned into March and coming on four months to the day when they received my order. Even though they have partially refunded my order it doesn't make up for the waiting and general lack of customer support I have received from them.

      I just want my finished jersey, that's all.

      Thank you for your time. It is greatly appreciated.
      Sincerely
      ******* ******

    • Initial Complaint

      Date:03/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Preordered a ******** **** ******* jersey on 10/8/2024 with an expected ETA of 11/27/2024 for them to receive and begin customization. Tried to contact by email 6 times and by phone 3 times and have never received a response by phone or email.

    • Initial Complaint

      Date:25/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a jersey from company on 12/27/24. Estimated ship date was 1/24/25. Week and half after date I contacted them to see status. Finally got response saying they had issues with equipment and order would ship 10-15 business days. Sent a follow up later that day to add something for the order. This was 2/6. I have not received another response from them since. Numerous emails, social media inquiries, phone calls all go unanswered. Even contacted a company tied with their number. Status of order is still “unfulfilled”. I either want a response, my item, or a refund.

    • Initial Complaint

      Date:31/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 23, 2024 I placed an order in the amount of 127.92 for a ******* ******** ******** Authentic Pro Jersey which I supplied to be customized by CoolHockey with a name and number. The jersey was purchased by myself from ******** for 361.00 On January 3, 2025 I received a reply from CoolHockey stating they would complete the customization that week and send it out late that week or early next. It is now January 30, 2025. I have sent over 20 (twenty) emails with no response. I want the customization complete on the jersey I sent them and have it shipped back to me. asap. I am fearful I may never see this again and be out the $361 for the jersey and 127.92 for the customization.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and PAID for an *** jersey for my daughter back on November 7th, conformation said it would ship out on November 29th!
      I contacted the company on December 2nd to see what the hold up was because I didn’t get a shipping notification. They responded saying my order has been received but didn’t go in for processing and they’d manually do it and that it should ship out early the following week……well I still don’t have a shipping notification and all contract has stopped with them, I’ve sent out a number of emails inquiring and nothing from them!!
      This was a Christmas gift for my daughter and this customer service is not good enough!!
      I have requested them to cancel my order and issue a refund, but still no response.

    • Initial Complaint

      Date:05/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent 2 hockey jerseys in for customization. I've got no delivery information despite ample time allowed and the company doesn't respond to email. They list no phone number on their website. I would prefer my jerseys be delivered properly finished or returned with a full refund.

    • Initial Complaint

      Date:22/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a reverse retro (ie a limited supply jersey) from coolhockey (CH) in November. The jersey was delayed a month but showed up in February via ****** CH sent the jersey (worth about $300) in a single shipping bag with zero additional protection ***** ******* ******* ** ***** ********* ** ******** ****** ***** * ******* *** ** ****. The jersey came wet from rain water that got in through a small hole in the bag, smelling terrible, and with a burn mark or some other black stain. After my complaint they tried to blame ***** when the damage is clearly CH's fault. They offered me a jersey on their site but not a replacement of the one I ordered or a refund. I told them I want my refund and they have not responded to my request.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/20/2022 for a ******** ********* Reverse Retro jersey. I ordered it on the release day **** ****** **** ** *** ** ** **********  I made no customizations to ensure I receive it quickly. I have fully paid for the order and still do not have it. I have emailed several times asking about the status. I keep getting a response saying soon and nothing happens.

      **** ** * ********* **** *** * ***** **** ** ******** ***** ***********

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a jersey over a month ago on 11/22/22 order ************  When it was ordered I called and talked to Richard and was guaranteed if I ordered then I would have my package well before Christmas. I have been emailing Richard and been receiving promise after promise that my time would ship. Then on 12/23 he stopped responding and my order h=still has not been shipped. T**** *** ******** ********** ** ******* ***** ******** **** ** ******* *** *********** **** **** ******* ** * **** *** ***** ***** *** ******** ** **** ***** * **** ***** ********** ******* **** ***** **** ***** * **** ** ******** *** **** * *** ******* ** ***** ******* **** *******

    Silver Crystal Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.