Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, age 81, purchased a refurbished ******* ****** *** from **** ****, business owner. He was charged $804, promised it was in perfect working order. The speaker was not working and my father tried to return it. Mr. **** told my father that the phone was working fine, and "you must be deaf in your left ear." My father asked for my assistance, so I attended the store with him. On arrival, my father said that Mr. **** had agreed to repair the phone. I informed dad that this phone sells brand new for $800 and $350 refurbished, that he had been badly overcharged. I spoke to Mr. **** about the broken phone and the overcharged price, asked him to refund or at least charge fair market price, explaining that my father is a vulnerable senior citizen on fixed pension income. Mr. **** refused, stating that it was my father's problem if he didn't know any better, and told me to leave the store. I remained because my father is not tech or market savvy, and being vulnerable, had asked for my help. Mr. **** told my father that he had a 1 year warranty on the phone from *******, and if it wasn't working, to contact *******. I replied that ******* only provides a 1 year manufacturers warranty from service date for the phone, that this phone was used/refurbished, that the ****** *** were released in February 2020, so the phone would certainly not have any type manufacturer's warranty being that the release date was nearly 3 years ago. Mr. **** became more angry so I took out my (*******) phone and started recording the conversation. It was only after I started recording that Mr. **** agreed to print off a copy of my father's receipt, and agreed to guarantee the repair for 60 days, but he flatly refused to give my father a fair market price. Since Mr **** is refusing refund, I request for the repair to be completed and for my elderly father to be refunded an amount to make the purchase equivalent to a fair market value for the item.