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Business Profile

Electrician

Thomas Edison Electric

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Thomas Edison Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thomas Edison Electric has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi dear sir/madam.I'm a bakery shop owner.I contacted Thomas Edison Electric to fix the air conditioner on 2023 April.They came to check and said they can fix it and quoted.I paided two bills as they said replacement of new parts and labor costs required: $1400.88+$156.69=$1557.57.
      Then they came 7 or 8 times and never fixed it.They always had various reasons for each time.I trusted them at first because I believe they are professional.I had hoped to fix it before last summer because my shop needed air-conditioning to keep cooling.As I was selling food. But now a year has passed, and my business has been greatly affected.More seriously, the health bureau officials also had the inspection and said that the temperature must be lowered, otherwise the food hygiene license will be revoked.I had to go to their office in March this year to ask for a refund, and the person in charge asked to give them another chance, and I agreed, and then waited again. Now that it's going to warm up again, I can't wait any longer.I am requesting help to refund the money I have paid, and Thomas Edison Electric has not fulfilled promise at all.
      Sincerely yours Billy
      Owner of ***** ***** ******

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