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Business Profile

New Car Dealers

Centennial Honda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased with financed loan from Santander consumer on 11-03-2021.
    A pre owned 2013 ******** 200. Amount financed $10,458.90 left to pay $8000.
    After not even a month since I purchased this vehicle I’ve said something’s been off about it. I’ve put thousands of dollars into it already on top of paying the loan. I’ve complained and have brought it to there attention that they scammed me into buying a unsatisfactory used car. They cosmetically made it look and run but did the bare minimum. They always don’t do a legal inspection or put it on there system, get the auto manager to take it for a drive and just repeatedly tell you it’s fine regardless what it’s doing. I want either an exchange or replacement of value. I’d considered just trading it in to them and just being out the money. Mechanical issues with computer mainframe, transmission and engine problems. I’m a little late at doing this but have bought it numerous times to them, I just recently got out of an abusive partnership for 2 years, which ended with assault, unlawful confinement, court dates, jail, and my mom passing. it’s been difficult to manage

    Business Response

    Date: 22/09/2022

    Here are the notes from our General Manger ***** ****** at our Honda Dealership.

    We are satisfied that we sold this customer a good car at fair value and we have tried to work with him along the way, We need to remember that it is a 2013 vehicle which was 8 years old at the time of purchase. We have always tried to work with our customers and go beyond our legal requirements which we did in this case. 

     

    I thought I would make a few notes and if you want to update BBB on the communications that I have had (and the timeline) about ****** ****** 2013 Chrysler:

    ****** purchased the vehicle on November 3rd 2021 and financed it over 3 years at 6.99 with a bi-weekly payment of $148.82.  The vehicle had gone through the service department for the MVI and service (including brake service) Sept 24th at 108427kms – no issues or lights on.  from that point the timeline was as follows:

    Feb 7th 2022 6:03 PM received a ******** message from him “I bought/financed a car from you guys in November.  I’ve had it at the repair shop every month since. I’ve put over $1500 into it, and now the car can barely accelerate and the engine sounds like it’s about to kill itself.  I tried to give you guys the benefit of the doubt but”

    Feb 7th 2022 6:59 PM responded “Hi ******.  We are currently closed.  We’re sorry to hear about your recent troubles.  If you’d like to leave your email address and phone number I’ll have someone at the dealership reach out in the morning.”   To which he did reply with his email.

    Feb 8th 2022 8:47 AM message sent to ****** “Hi ******.  Just wanted to let you know that I have sent your message to the dealership for someone to reach out.  Thank you for your message and let me know if I can be of any other assistance.”  No reply

    Feb 8th 2022 11:44 AM email sent to ****** from myself “Good morning ******, Sorry to hear of the recent issue with your ******** 200.  Please call me directly and I arrange a time for my techs to diagnose and advise. Best regards, ***** ******”  No reply

    Feb 9th 2022 8:50 AM message set to ****** “Hi ******, just wanted to follow up and see if someone has reached out?”  No reply

    April 9th 2022 10:25 AM email received from ****** to ******* ******* “Hi *******, at the end of last year, I recently financed a used car from you guys if you May recall that 2013 ******** 200 four-door V6 sedan. 
    Ever since I got this car I’ve had nothing but problems with it, in the shop at least every single month if not more then that.  it. I’m so very dissatisfied n discouraged. The amount of stress and time it's consuming is terrible. 

    April 11th 2022 8:34 AM email sent to ****** from myself “Good morning ******, I have spoken to Ernie MacDonald on this a few times and we have tried to reach you.  The first step in to get this rectified is to drop in with the car so that we can diagnose the reported issue with the transmission and any other deficiencies that you have encountered. Best regards, ***** ******” No reply

    June 24th 2022 11:58 AM Face Book message received from ****** “Hi, how would I go about transferring my loan to someone else to take over payments? The lady at the loan place said to get my name off of it, you guys will need to refinance it or something so any advice”

    June 24th 2022 11:58 AM we replied “Hi ******, Thanks for reaching out to us.  We’ll be with you as soon as we can”

    June 24th 2022 4:17 PM We sent ** message “HI Josh, do you have a phone number we can reach you at?”  to which he did reply with the phone number.

    June 24th 2022 7:31 PM ****** sent ** message “Please call me’

    3 unanswered call made through the day Monday June 27th

    July 27th 2022 4:36 PM **** **** message received from ****** “Hi so I had my car in and he said all wine fine, it’s not fine. It’s a peace of junk. I want you guys to take it back, refinance me or off set the cost. Do whatever. I just want a vehicle that doesn’t make me worry for my life and works if I’m paying 12000 for it”

    July 27th 2022 4:36 PM we responded to ****** “Hi ******, Thanks for reaching out to us.  We’ll be with you as soon as we can”

    July 27th 2022 4:41 PM ****** replied “ I spend $800 or so a month just to drive this which doesn’t include before gas, and fixing it all the time.  And because my ex bf totalled my last vehicle. So I don’t have means to pay two cars I cant drive. And I’m tired of mechanics never knowing what there doing.”

    July 27th 2022 5:11 PM Face Book message sent to ****** “Hello ******,  I have reached out a few times and just would like you to call me or drop in.  ***** ******”

    July 27th 2022 5:27 PM ****** replied “I have”

    July 27th 2022 5:35 PM ******** message sent to ****** “You can reach me tomorrow at **********”  No reply

    Sept 13th 2022 12:30 PM ******** message received from ****** “Under the Sale of Goods Act, this vehicle should be fit for the purpose, be of merchantable quality, last for a reasonable period of time, and be as described. My legal rights have been breached because the vehicle you sold me doesn’t meet these conditions.  I would like you to put this right by giving me a refund or repairing the vehicle at your cost”

    Sept 13th 2022 12:36 PM I replied to ****** “Hello ******, I have reached out to you several times requesting that you call me or drop in.  ********** ***** ******”

    Sept 13th 2022 12:36 PM ****** replied “ And I have dropped it in, do you not remember driving my vehicle and saying it is fine”

    Customer Answer

    Date: 23/09/2022

     I am rejecting this response because:

    There trying to blame me when there mechanic would’ve noticed the signs.  lying about giving satisfactory service.
    the under lying problem was the transmission it shows signs before this happens. They would’ve fixed the minor repairs and left the main issue that was failing. 
    He’s also stating I never brought it in. I was there twice and his automotive manager which Should be just as good if not better then him to look at a vehicle why can’t he do anything until “he” does. Things slowly went and caused problems that were underlying due to failing transmission.

    im not being held accountable for there fraudulent vehicle or pay them for junk that wasn’t worth the purchase price. 

      

     

     


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