We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Housewares

Meyer Housewares Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27, 2023, my order, number 26891, was "confirmed", and subsequently shipped on April 28, 2023.

    I ordered an 8 inch Non Stick Frying Pan, and a 9.5 inch Non Stick Fry Pan Skillet, for a total of $129.93.

    Both pans are defective, as they are not "non stick". Rather, everything sticks horribly, and sticks significantly worse than much less expensive pans.

    I attempted to contact the company for warranty assistance through multiples methods, however, all correspondence and phone calls and voicemails were completely ignored.

    Customer Answer

    Date: 21/02/2024

    The Meyer website clearly states for these pans “lifetime warranty means Meyer is a brand you can trust and rely on”. Unfortunately, this appears to be false since Meyer ignores all communications regarding its warranty.

    Business Response

    Date: 29/02/2024

    Hello I spoke to the customer on FEB 29th, we have planned follow up after March 11th. He has my contact information

  • Initial Complaint

    Date:25/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6, 2022, I ordered a Meyer Confederation Fry Pan 28cm/11" pan for $54.99 online from Superstore. It arrived some time later and I used the pan once for a cooking course. Then, these past Holidays, I used it once again. It was still in fine shape. After using it, I let it cool, put some water in it to dislodge the food stuck and then proceeded to washing it. That is when I noticed that it has rust spots. This is not normal. I will not use it anymore because this tells me that there is something wrong with the metal (unsafe, in my eyes); it is supposed to be stainless steel, but now I doubt that. After doing some research about the company, I found out that not all their products are made in Canada; I find this very disappointing. However, this Confederation pan clearly states that it is Made in Canada (engraved at the bottom of the pan). Is it really?? I also have a Meyer sauté pan and a Meyer large pot which I use often and both are still in great shape. Initially, I was hoping for an exchange, but at this point, I think that I would rather have a refund and buy myself another large pan elsewhere. I'm a little turned off here... So, on January 6, 2024, I reached out to Meyer Customer Service, which I believe is in PEI, and informed them of the issue. On January 10, a lady called ******* ******** answered my email by asking me to "please provide us with a copy of the order form indicating the description of what you have purchased along with a picture of the item in question and do not forget to specify the size of the pan in cm requiring to be replaced. Finally, be sure to include your full shipping address, postal code, and phone number." On the same day, I did just that. I never heard from the company since although I emailed them twice more asking them for an update.

    Thank you,

    ******** *******

    Customer Answer

    Date: 16/02/2024

    Dear Sir or Madam,

     

    I just sent you -through email- the bill of sales which I think is what you need from me.  Hopefully that has worked okay because it has not worked here.  It was rejected.  It is an email which I downloaded and tried attaching here.

     

    If this is not what you need from me and/or if the bill of sales is not clear , please be specific and inform me of what I need to do.  I will gladly oblige.  However, I'm too not technologically inclined so that is why I need some details with regards to what you require from me.

     

    Thank you kindly,

     

    ******** *******

    Business Response

    Date: 23/02/2024

    I spoke to the customer and answered her questions and sent her a replacement product 

  • Initial Complaint

    Date:15/11/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of Nouvelle cookware and opened the package on October 6th, 2023. I noticed that one pot was dented and immediately contacted Meyer Customer Service to report the damage and provided photos. On the same day they responded, asking for the customer order, my full address and the size of the damaged pot. I provided all the information and on October 12th, they emailed me to provide a claim reference number and confirm that they would replace the pot, and to tell me to expect delivery in 7-10 business days.
    On November 2nd, I contacted them via the customer service email to inform them that I had not yet received the pot and asked if they would provide an update.
    On November 8th, I emailed them a second time to inform them that I still had not received the pot and requested they advise me as to when to expect it.
    On November 14th, I called the customer service number and ended up having to leave a voice message. I provided my name, phone number, description of the issue, and the reference number they provided me in the original response email.
    It is now November 15th, and I have not yet had any response from Meyer. I still want the replacement pot, which they confirmed I would be receiving.
    Thank you.

    Business Response

    Date: 05/12/2023

    The customer was contacted by the Vice President of Operations on Tuesday, November 28.. A replacement was shipped the same day and the customer was given his direct line if there were any further issues.

    Customer Answer

    Date: 06/12/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20877913, and find that this resolution is satisfactory to me.

    I received the replacement pot today and it is good condition.

    Thank you.

Meyer Housewares Canada Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.