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Business Profile

Grocery Store

Craik Bigway Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    Hi I did not ask for a **** card I walked in I said I need a ***** ****** $** card and they said we haven't I said okay I'll take it we had talked about **** ****** but what I said was **** ****** on ***** and all of the others that's all it said about **** ****** at no given time did I ever ask for a **** card why would I do that when I have a ***** ****** and I asked for ***** ****** $** card I was not aware that it was a **** card for almost 2 days I kept calling my friends kept calling ***** and they wouldn't receive this card so when I went back in to see *****'s a manager of the store if she gave me a phone number and that and said that this is a **** card you got I said I asked them for a ***** ****** she said well there's nothing we can do about it anyway *** * **** *** ***** ***** **** ** ***** ** ********* ** ** ******* ***** *** **** **** *** *** **** ***** *** **** ******* ******** **** * *** *** ****** ***** ***





    Sincerely,



    ***** ******

    it ************ **** that's ***** ******

    Business Response

    Date: 28/01/2025

    I am the ***** that was named in the complaint from Mr. *******  Mr. ****** did request a phone card on the day in question from one of the other employees.  The employee requested that I assist her in the transaction.  Mr. ****** at this time requested a **** phone card of myself and the other employee which we scanned and sold to him.  It was some time later that Mr. ****** called the location and stated that the **** phone card did not work.  He also stated that he had assistance from a friend of his in trying to apply the **** Phone card.  I informed Mr. ****** that my Manager ***** would have to handle the problem and that she would be back in the store at a later date.  She was not present at the time of Mr. ******'s purchase and it is policy for the manager to handle problems with the phone cards. When Mr. ****** returned to the store it was then he informed us that he needed a ***** ****** card not a ****, as he had requested. I reminded him that he had requested a **** Phone card and not a ***** ****** card.  He then stated that he may have said he **** to myself and the other employee.  He then purchased a ***** ****** card and left the store, stating that "it was another $** he won't see again".  Mr. ****** seemed to be satisfied at the time and that he accepted that he had asked for the incorrect phone card.  We were very surprised to receive this complaint that he had lodged with the Better Business Bureau. If Mr. ****** had asked my manager could possibly got some assistance from **** by he did not request any help.

Craik Bigway Foods is NOT a BBB Accredited Business.

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