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Business Profile

New Car Dealers

Moose Jaw Ford Sales (2018) Ltd.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Moose Jaw Ford Sales (2018) Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Moose Jaw Ford Sales (2018) Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since original complaint, I had the vehicle towed to a *** service centre. Their inspection is complete and it needs a new motor.  I have tried to contact ***** with MJ Ford to talk about resolving the issue as it is sitting at a service centre, and they are waiting for directions, currently he is not returning my calls. . The next day the vehicle was dead on the highway and not moving without stalling upon starting. I had a another dealership run the coder and lots of codes popped up and it is probable those codes were likely there at the point of sale but they were not disclosed to me, given the error codes, it already had issues. He was quick to try and trade me up vehicle with the difference of 20,000. but not have any interest in dealing with the repairs the current vehicle needed, it was already booked in but now it was not running, so what is the difference now in fact he said
      "I hear what you are saying…but if an older vehicle needed those repairs at the time of sale, they wouldn’t have been able to sell it at that price. Those codes weren’t there.
      I had the solution to trade it in and get something newer and lower kms. I know the payment is more but it’s also quite a bit newer. I am offering to trade it back and get a different vehicle. All the disclosures were signed.

      Business Response

      Date: 23/01/2024

      * *** *** ******* *** ***** ************ ** **** **********

      Thank you for contacting me.  This matter has been resolved.  The customer contacted me on January 12th.  At that time we texted as her cellular phone kept dropping our call.  The check engine codes she was experiencing were not showing during our reconditioning procedures nor at the time of the sale.  Regardless, we offered to trade the customer out of the vehicle which she chose to do so.  The customer has a couple of new issues with the second vehicle including a cracked windshield which happened on delivery to her and how she has a shake/shimmy in the steering over 80 kms/hr.  We have her booked in for next Monday January 29th when a rental vehicle is available.  At that time we will diagnose the shake and hope to install the new windshield if it arrives on time.  I have personally been involved with this customer yesterday and today.  

      Please let me know if there are any further concerns.

      Thank you.

    • Initial Complaint

      Date:01/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business ran a hard credit inquiry without my permission on February 23. I spoke with someone on the phone and one of the first things I did was specifically told them I did not want my credit ran as I was inquiring and shopping around. And they did it anyway without asking or notifying me. I have phoned their financial department and left a message informing them that this has happened and that I did not appreciate it. No one has even so much as reached out with an apology.

      Business Response

      Date: 01/03/2023

      Thank you for providing this information and feedback.  My name is ***** *****, GM of Moose Jaw Ford.  I investigated your concern and found that your information was sent to us via an online lead company "*********** **** **** *****".  I'd be happy to review your concern and help you.  Please call me at *************

    Moose Jaw Ford Sales (2018) Ltd. is NOT a BBB Accredited Business.

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