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Business Profile

Carpenter

Carpentry by CAC Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpenter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We Hired this company to complete some renovations within our home. We received a quote and a break down the cost. In the Quote there was a statement made that if the job takes longer there would be no additional charges. The job was never finished and the quality of workmanship was very poor as we are now having to repair and finish the work completed. We received a bill that was almost 50% more than he quoted and the job was never completed. We added an additional room but we also completed some of the work for him lowering the estimate. He was never there for full days. When we received the bill we asked for an explanation and all we ever received in return was questioning us on our questions, never a justification or explanation just threats like putting a lien on our house. The bill was paid, the lien was filed regardless *** ** **** ****** *** ***** ** *** **** ** *** ******* ***** ***** **** ********* 

    Business Response

    Date: 30/05/2024

    *** ****  *** ***** ** *** ********* ***** **** ******  ** *** ** *** **** **** ** *****  *** ****** *******   **** **** *** ******* ** *** *********** ************* *** ******* ** *** ********* ** *** ********   I have pictures of all the messages where he said i was charging for 100 hours or more. In one message he said that i never did the extra bedroom.  Then after I proved him wrong he kept making up imaginary hours and how i never did any extras. I sent him the break downs of the bill and an extensive list of the extras I did that he had no idea about.     

    I completed all the work I was hired for plus the extras.  The hours I charged for was 43.5. And the quote included a price for the floors and any extras was said to be charged by the hour at ***** an hour.   The quote for removing the old tile was where it said if it took less time I’d adjust the price.  But it it took longer I would eat the cost.  Being it was adhesive sometimes it easy to remove.  Sometimes tricky.   I. The end I lost a day and a half in wages to remove it.  Which I never charged a dime for.   
    ***** ** ******* ** *** * ******** *** ****** ****  * ***** *** **** ***** ***** **** ** ****   *** * **** ** **** **** ***** ****  *** ** **** ***** **** ** *****   *** **** *** ***** *** ******** ** ********* *** **** **** *** ***    **** *** *****   ***** *** * **** *** ***** ****** ** *** ***** *****  * ***** **** *** *********  *** * ***** ****** ******* **** * ***** ****** *****  ***** ******* **** *** ** *** *** ** * **** *** *** * *** *** **** ***** **** **** ***   

    Customer Answer

    Date: 30/05/2024

     

    Complaint: ********



    I am rejecting this response because:

    * ** ********** ** **** ***** ** ******** ** ****** **** *********. He continues to deflect the situation. We have his emails and all the same communication reviewed by a lawyer. ** ******* *** ********* *****. He has filed a lean against our house for bill that was paid. **** ******* ** **** *** ********** *** ***** ***** **** ** **** **** *** ***** ******* ** *** ******** ******* **** 

    he has not finished the job. 
    items not finished. 
    - Trim in living room. 
    - Stairs to basement

    - Vent cover in bedrooms 

    - Transition pieces from bedrooms to hallway 

    His quote with a statement of i wont charge more and i will communicate if its going to be more was not honoured. 

    *** **** **** ** ** *** *** **** *** *** ** ****** ***** ****** ******* **** ***** *** ******* ******* *** ********** **** ***** ****** *** *** ********** ******** 

    He has put a lien on our house, said he was taking it down and never did, now we cant sell our house * *** *** *** *********** ****** ** **** *** ***** ** **** ** ** ***** *** * ***** **** *** **** **** *** **** **** **** ****** *** ***** *** **** ***** *** **** ** *** ******* *** ***** ******* ** ** ** ***** ****** *** *** **** ****** *** **** **** ****** 

    The facts are this. He quoted firm prices. Did a half *** job, we have already needed to fix his work and ….. finish it. He did 4 hours extra outside the quote for a bedroom that was quoted $*** and charged over $*******

    His pricing set on his invoice is what lead to the confusion on hours *** **** *** ****** ******** *** ***** **** ** *** ************** 

    He doubled the bill and did not explain why or justify it. *** ****** ** ***** **** *** *** **** ***** *** ***** ** **** **** 

    *****




    Sincerely,



    ***** *****

Carpentry by CAC Ltd. is NOT a BBB Accredited Business.

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