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Business Profile

Bathroom Remodel

Bath Fitter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024 we noticed that our tub surround was cracking in all the corners. I placed a call to *** at the Regina office and was told I was using the wrong cleaner. I assured him I was not. He said he would send someone out to look at it. I said regardless of who was paying it needed to be replaced. I continued to call every month and got a plethora of excuses. Where we live, staff on vacation, office was moving. In June ***** an installer came out and took a video and said the owner would contact me. I continued to call every month up until today December 2. *** told me the same thing today. The owner would call. It has been almost a year. *** ******** ******* ** ********* *** *** ******** ***** *******. I have been extremely patient but have no recourse but to escalate and file this complaint.

    Customer Answer

    Date: 28/02/2025



    Better Business Bureau:



    I am very happy to report that the installers came today and replaced the surround. They also installed some grab bars we had purchased free of charge. We are satisfied with the job and very much appreciate your assistance with getting it done! 



    Sincerely,



    ****** *** ***** *********

  • Initial Complaint

    Date:31/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is the liner is cracking. Been waiting since May 25/2023. Poor customer service. The rep told me that new install with materials is approximately a week. Poor communication.

    Business Response

    Date: 21/11/2023

    Business states the matter has been resolved

Bath Fitter is BBB Accredited.

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