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Business Profile

Foundation Repair

Colossal Foundation Repair Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Colossal Foundation and Repair Inc. we had a verbal agreement, they backed out of the verbal agreement and suddenly their work is not guaranteed. I was told over and over again that the work was guaranteed and they suddenly do not guarantee their work because we had a conflict. I was incorrectly advised about installing a sump pump, I needed a dehumidifier not a sump pump paid $**** and now they will not come back to install the power cord for the sump pump properly, I was advised that they would come back with a staple gun and deal with the cord, which is a tripping hazard over two weeks ago. They never return phonecalls because they consider me "hostile" but after so many ignored calls a person can only take so much of being ignored especially when I paid for a service and received such sloppy service from Colossal - 4 times they had to comeback to fill missed cracks in my foundation. My nightmare started with Colossal beginning of May 2024 and now August and still not finished and no communication. Also they broke a wardrobe and will not attempt to fix or replace it - at first they never even acknowledged the wardrobe and just ignored my requests. **** said he could and would fix the wardrobe that was over a week ago said he would come by in Monday, August 27, 2024 and again, no show up and no communication. They charged me $*** for grading, which I was never advised of that price, and they never added enough yellow clay and I had to hire a second person to do the job right. With the grading they said the price was all worked in, not truthful at all. I also want them to honor their so called guarantee. One says yea we guarantee and the other says no!! Which is it? *** *** **** ********* **** ***** I would also like the money for the grading returned to me as I had to hire and buy more clay for the grading as that was also poorly completed and they were not truthful with the price in the beginning. **** **** ********* ** ** ***** * *************

    Business Response

    Date: 06/09/2024

    I dont honestly understand what she means by “guarentee”. We installed braces and patched cracks. The braces installed were installed properly. The cracks were all patched and we went back and patched them everytime she called. None of the crack patching was a waterproof and I was EXTREMELY clear about that. 

    Every single time we left her house it was spotless. The sump pit was not installed from Colossal. The arrangements made through **** and **** had nothing to do with Colossal. 

    If I (*****) am not made aware it is not Colossal. I’ve explained absolutely every detail of our plan with her for approval before I did any work. I explained every cost before I even touched any work. I have employee witnesses as well. 

    The wardrobe was not broken from us, as she was receiving free help from my team to rearrange her entire basement FULL of miscellaneous items for several hours. She handed it to a worker and said “be careful as this one is broken”. We also did free concrete work and patched all exterior cracks as well for free. We did alot for free and im not surprised nothing of the truth was mentioned at all. 

    The constant harassement and slander/defamation and abuse is why we refuse to go back to her house. 

    She still has a balance of ******** in taxes. We will write this invoice off and pay the taxes but we will not return. The job is finished. *** ******* **** ** ** ***** ** *** ******************* **********

    ********* *** ******** ** *** ** ******* *** ******** ** * ***** ****** ** ***** ******* *** *** ***** * ***** *** **** ** **** 

Colossal Foundation Repair Inc. is BBB Accredited.

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