Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:10/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was quoted around $200.00 and was billed $538.35
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Business Response
Date: 17/08/2022
Business Response /* (1000, 5, 2022/08/17) */
August 16, 2022
Response to BBB case #*******
After reviewing our customer concerns, we emphasise this invoice is a straight forward service call with an acceptance of a third-party part repair cost.
Our labour includes initial diagnostic trouble shooting, removal of failed parts delivery and pick up from an approved manufacturer repair wholesaler. Plus, re-installation and complete set up thru of all softener modes to the in-service ready to use function.
Our labour is timely for trouble shooting, removal and delivery of failed parts for one hour. Pick up and re-installation and set up for one hour
Our fuel/equipment surcharge is appropriate with current fuel market fluctuations. Fuel increases are continually adjusted by market pump charges.
Furthermore, both service calls to diagnose and final repair were done on weekend and after regular business hours to work around our customers work schedule. No overtime or weekend rate were charged for this non-emergency call out.
Our service call and repairs were timely and within current market rates. Even exceeded with no after hours rate charged to work around our customers busy work schedule.
Regards,
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