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Business Profile

Luxury Vinyl Planks

Eagle Flooring Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:20/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened between September 7 to September 18. So far, I paid $6000 to them, and I have to pay another $26000 to fix the mess they created. The business committed to renovating my house including painting, flooring, washroom, and kitchen. They did Negligence of safety. They release asbestos all over my house without testing it 1st and walk away and said they won't pay for the cleaning. The business didn't try to resolve the problem at all.

    Business Response

    Date: 19/12/2022

    Business Response /* (1000, 13, 2022/12/01) */
    Before we started our work there was another contracting company onsite doing the work. There was no mention of why they were there-through more questioning we found out they have discovered asbestos in the floor- there was no mention of this to our worker's or anyone in our company.

    There was no proper signage to warn anyone coming in or out of the property that there was asbestos present. We have had several of our workers get tested for asbestos as a result of the home-owners negligence. Why are we being blamed for this is unwarranted. Mr ***** needs to take ownership of this with his Insurance company, and make a safe work environment with all parties involved. Thank you, for further information in-regarding this matter please don't hesitate to reach out to us via email at [email protected] or via phone at 639-590-9291

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