Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:20/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had four rings stolen from a jewellery cupboard that they moved. Total value would have been approx $10,000. I filed a police report. I phoned the company and they said they would look in the truck for the rings… of course they were not found. And that is it! No offer to pay for any of it or even discount my move. He was basically uninterested. So disappointed. The one diamond ring was my wedding ring. So disappointed!
Business Response
Date: 22/02/2024
I’m very sorry about all of this! We should have gotten back to you, and offered to pay your deductible on your insurance claim. Is it $1800 you are asking us to reimburse?Customer Answer
Date: 22/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:11/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Aug 17 & 18 your employees packed and moved me to a new residence. In the process there were damages to some of my belongings.
The TV cabinet was damaged when **** missed the 6in step at the door and fell along with the cabinet. The hinge area at the bottom of a door was damaged and when the door is opened, it dangles, then is hard to close. The backing was also broken in several places. **** said he wasn't hurt. I hope not.
My antique hanging lamp, which was primarily made of glass, was never wrapped and packed in a box. If I had been in the living room at the time to see him carry it out, it would not have gone unwrapped or I would have said I will take it myself. Oh if only!!!
The night table had a strip of veneer broken off, which **** found and gave to me. Hopefully I can repair it when I have time.
There are numerous other things which I have noticed and taken pictures of: Finish on corners of the frame of an expensive **** ***** picture, paint scraped off the day bed, and the outside wall of an antique dresser pulled away from the frame.
One other thing, on Aug. 18, my Realtor and I had reason to go back to the house. We opened the kitchen cupboards and found half a doz. cake plates and other dishes still on the shelf!!
Being expected to give them a tip was another thing that didn't sit well with me.Business Response
Date: 01/11/2023
Business states they will be sending a cheque to the consumer to resolve the complaint.Customer Answer
Date: 09/11/2023
As of Nov.9 I have received a cheque for $250.00 for the damages to my belongings during my move.
Thank you for your assistance in this matter. I will cancel my complaint with the Movers,
Two Small Men with Big Hearts as I agreed to.
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