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Business Profile

Sewer Cleaning

Atlas Sanitary Sewer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Atlas was booked to conduct a sewer inspection on the property I am about to purchase on February 28, 2024.After the inspection, the sewer inspector claimed that they cannot reached the city sewer side because of his camera length and there is no way it can be completed because they do not have longer cameras. He claimed that 81 ft is clear, but the 10ft to city side has not been inspected. Hence, the inspection service is incomplete.

    I found out from my home inspector that this is dubious because they have and even use longer cameras and the sewer problem usually occurs near the city side sewer. So I called my initial contact inspector from Sewer atlas and he told me I didn’t know it was incomplete. He claimed that if I were the one it should be complete. He told me that there is nothing that can be done at this point.

    The realtor also claimed that this must be completed so there is no risk of having to pay $30,000 if there is sewer problem that need to be addressed due to sewer blocks (i.e. roots). So I phones Atlas main office to request them to go back to the site to complete the inspection. The representative claimed I would have to pay another inspection fee and that I should have requested industrial camera right away from booking the service.

    This is very frustrating as I am buying a residential property where an incomplete sewer inspection that I paid for was done appropriately and running a risk of sewer problem. They should go back to the property prior to closing date of the house purchase on March 28, 2024.

    Business Response

    Date: 12/03/2024

    I would like to thank you for the opportunity to respond to this complaint. The concern our customer had was the 10 feet of sewer pipe city side that could not be inspected by the CCTV camera used. To resolve this, we re-booked the service call free of charge on March 11/24 and performed a successful CCTV of the entire sewer line. I would like to apologize to our customer for any inconvenience we caused and would like to thank them for working with us to get the desired result of the service we provided.

Atlas Sanitary Sewer Services is NOT a BBB Accredited Business.

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