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Business Profile

Sports and Recreation

Regina Sports Performance Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the Regina Sports Performance Centre in person in February of 2024 to discontinue our monthly membership. The information was left and agreed that the account would be updated. A few months down the road, I noticed the amounts were still being withdrawn. I have attempted to try and find someone in person, and have had no luck at the times I have went, additionally have called and left several messages on the voicemail that I do not wish to continue paying. In July of this year, I puts a hold on my account to reverse these transactions, which is still costing me money but hopefully get someone's attention over there. I have been unsuccessful in cancelling out our membership, and would be owed back a total of ***.

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was taken out of my bank account again for the month of June. I went to the office today and spoke with a lady who provided me a number of the person who deals with memberships for the gym. The name is ***** ******** and the telephone number is ************. and there was nobody to speak with. I have been patient, but it seems like they are not taking my concerns seriously *** *** *** ******** ********** * **** **** **** ** ** ***** *** **** ***** ****** ** ***** ***** * ****** ***** ********* ** ******* ***** ************ *** ****** ***** ******** * ********* ** ****** ***** ********** ****** *** *** ** *****.
    - **** *** *** **** ***** **** ***** **** *** *** ***** ** ****** * ******** **** **** ***** *** *** ***** ** **** * ***** ******* *** * ****** ** ***** *** ****** ***** ******** * ********* ** ****** ***** ********** ****** *** *** ** ****** * **** ** ***** ****** ***** **** *** ***** * ***** ******* *** * ****** ** ***** ********* ** ****** ***** ******** * ********* ** ****** ********** ** ******* *** ***** * **** ******* *** *** *** ***** ** ********* * **** ******* ******** *** ***** ********* * ***** ******* *** * ****** *** *** ***** ** *********

Regina Sports Performance Centre is NOT a BBB Accredited Business.

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