We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Regina Window & Exteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19, 2024 we accepted a quote for an exterior door for our house in Regina. On July 22,2024 we paid a deposit on our credit card for the door. It is now November 29, 2024 and after many calls in the last month to ask what the status of our door is we have not gotten an answer. 'It hasn't shown up yet." is the response we get continuously. I called November 18, 2024 and asked if a call could be made to the supplier just in case they had not received the order and to find out status. I was told I would receive a call back, no call. I have sent an email on November 27, 2024 and have called on November 27, 28 and 29 with no answer and no answering service. I understand that the fabrication takes time but the customer service in this regard has been totally unprofessional to the point where I have to enter this complaint. I am wanting to know how to contact the owner of this company as I would like to ask the my deposit to be returned in full.

  • Initial Complaint

    Date:25/11/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regina Windows and Exteriors did a hail damage repair to our sunroof on September 13 2022 for the amount of $*******. They replaced 5 roof panels and did not seal the ends so now the cells are filling with dirt. They finally sent out a service person September 25, 2024 after numerous phone calls, he was to order replacement panels and schedule replacement. I have called **** and he asured me he would call and schedule the work when the parts arrived from the manufacturer. Now no answer at Regina Windows, called factory and the product was never ordered.

  • Initial Complaint

    Date:04/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a quote from RW&E for ******** windows for our gazebo & a window in our home
    After some back and forth, we agreed on a price
    A deposit of $**** was made
    We were told approximately 6-8 weeks
    We called around 5 1/2 weeks just to inquire if the windows were on schedule no response
    We then emailed at 6 1/2 weeks, no response We did call twice after that, no response
    We finally heard from them saying the windows were in & they would call us the following Monday to arrange install
    We did not hear from them
    We called late in the day and were told they will be coming in the morning Install of the gazebo did happen over 2 days
    They were to return on day 3 and 4, they didn't and did not tell us they were not coming
    Again, we had to call and were told they'd contact us Monday or finish the job on Monday
    No installer came & no phone call for 3 more days
    We then received an email stating they are busy & will contact us 'when' they can finish the job
    We responded to the email stating the windows in the gazebo did not open/close very well, the door window was very crooked & if they could confirm the size of the house window
    We received very rude emails from the company & owner
    We had never been rude, only contacting them many times as we never had any communication from them
    We then received a rude email from the owner saying he was done with us & will not install the house window
    When asked about the concern/warranty for the gazebo window, he again said he was done with us
    Soon after we receive a revised invoice, (we are not sure where the numbers came from)
    We did not contact them again.
    Several days later we received a rude phone call from the sales rep asking when the invoice will be paid
    We replied we're not sure
    We were then threatened that they will be coming to our property to remove the windows & putting a lien on our property and taking legal action
    We will not pay the remaining balance until the windows are fixed and warranty is honoured

    Business Response

    Date: 08/07/2024

    ****** **** ***** **** **** *** ** **** *** *** ********** *** *** ****** **** ***** 

    These people talked down to everyone in the office to the point where we said we're not going back. We completed their Sunroom/Gazebo in record time just to shut them up. 

    They we told 6-8 Weeks before it even lands, and they were constantly calling at only 5 weeks in. They weren't even next inline for the install but we did them ahead ******* **** ***** **** ***** ******** ****** **** ***** ****** ** *** ******** **** **** **** ***** ********************** *** ******** **** *** ****** *** *** **** *** ******* ***** ********* ** ******* **** ******** ******** *** ****** **** **** ** ******* **** *** ********* **** **** *** ** **** ****** ** **** ******** ****** ******* 

    We were going to do a cut in house window besides the Sunroom windows, but we'd just had enough of the constant barrage and nonstop badgering so we just decided we'd had enough of these people under the "unreasonable" clause as we couldn't please them, or shut them up. 

    We bent over backwards and now they're flat out lying. ********** ** *** ***** **** **** ***** *****

    We gave final invoice for Sunroom completion and they just in Legal Terms REFUSED to pay, or in they're word's "We'll see". *** **** ***** ** ********** *** **** *** ***** **** **** ****** *** *** *** ************* **** ***** ** ******* *** ******* ****** *** ******* ******* ** *** ******* **** **** *** *** **** *** *** ****.

    Its been done on a Gazebo which is not attached to the house. ***** was not rude when he called, neither was the crew, ***** ** ****. ** *** **** ***** **** ** ** *** ** ***** *** ******** ******* ** ***** **** ** **** **** *** ******** *** ** *** *** *** *********** ** ***** *** *** ** ***** *** ******* 

    *** ****** **** **** ***** ****** **** ***** ********** ********** *** ****** ******* ****** ******** ****** **** **** ** ***** ****. They have the product/service/instal. Everything else they caused. We will do no more work, we haven't even got paid for Sunroom. 

    ** ******* *** **** ***** ****** ***** *** *** ** **** **** ******

     

     

     

     

     

     

     

     

     

     

    Customer Answer

    Date: 11/07/2024



    Complaint: ********



    I am rejecting this response because:


    The gazebo windows are incredibly difficult to open and close.  The window on the door is very poorly made and installed crooked.  The company has refused to fix the problem and provide the warranty.  We will not get into the he said/she said.  We were never rude or talked down to anyone.  The communication was incredibly poor so we did phone I believe 5 times over a 4 week period to get information regarding installation.  The 'invoice' has numbers we had never seen before and the no tax quoted and agreed upon in emails is included in the revised  invoice.  According to this invoice, minus the taxes, we  have paid over 2/3 the total price.  In regards to the threats, the RPS has been contacted.



    Sincerely,



    ****** * ***** *****

    Business Response

    Date: 12/07/2024

    *** ** **** *** **** ******** ** *** *** ********

    In their own words they say paid 2/3rds only of Balance on our completed work. Also previously said not paying. And then said contacting RPS? 

    So you have a company do a Sunroom. Ask us to do a house window. We refuse to do anymore work for these people yet they say we abandoned job site. We left after we completed their Sunroom. Period. We were going to go back and do a cut in window in they're house (different from Sunroom) but cancelled as we'd had enough. We finished the job weeks ago and only they're own opinions seem to matter. *** ** ***** **** ******** ******** **** *** ***** ********** ***************** ****** * ******* ** ****** *** *** *** *** ****** ** *** *** *** *** **** **** ******* ********* **** ** *** ****** ** ***** **** ** *** ******* *** ******** ** **** ****** *** ******* *** *** ***** 

    If we talk to RPS it would strictly be to check if because its not attached to the house, can we just go take it down, retrieve our product not paid for. We are not responsible for any service or even warranty if the attitude and payment aren't received or changed. 

    ***** **** ** ****** *** *** ****** ***** **** ***** ***** **** ** **** ** **** ******* ** ** *********** **** ******** **** ******** ******** ** *** ** *** ******** ** ** ****** *** *** ********* **** ** *** **** **** ** *** ***** ************ ** ****** ** **** *** **** *** **** ***** ***** *** *** ****** **** **** ******* ***** ******* *********** *** ****** ** **** **** **** ***** *** ********** ***** ******* **** *** ****

    Customer Answer

    Date: 12/07/2024



    Complaint: ********



    I am rejecting this response because:

    As stated previously, we will not pay the revised invoice (minus the taxes) until the windows are fixed and warranty is promised/provided.

    RPS instructed us that if the company were to arrive at our property, we or any of our neighbours, who are aware of the situation, are to call 911 immediately as it would be considered breaking and entering and theft.  They also recommend we kept all footage from our security cameras. 


    Sincerely,



    ****** * ***** *****

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am upset with this company's poor communication and avoidance regarding my warranty claim for our new front door. Over the past year I have left numerous phone messages and sent several emails. Mostly there is no reply to my emails or phone calls to the company. On a couple occasions when someone does answer the phone and I speak to them directly they say they will get back to me but then do not.

    Our new door was purchased from and installed by the company in Jan 2021.
    When it got cold later that year in Nov 2021 we heard a loud crack while sitting in the living room then later saw frost coming through the latch side door seal and side-light window seal. It looks like the latch side-light frame cracked. I put a long straight edge against the inside of the frame between the side light and the door and notice that it is bowed.
    After a couple unreturned phone calls I emailed in January 2022 and then called again and spoke to them and they assured me the warranty was good and someone came from the company to look and take measurements in Jan 2022.
    After a few more unreturned calls I emailed again and then did receive a reply to the email that they were looking into the warranty in Mar 2022.
    Since then all my messages have not been returned.
    On Nov 1, 2022 I was finally able to catch someone on the phone again. He was not aware of my situation but said he planned to get back to me but then did not.
    Since then I have left another phone message and emailed again but there has been no response from the company.

    Business Response

    Date: 06/02/2023

    I have finally received word from ****** that your door slab is in and i will call you when I have time to install

    Customer Answer

    Date: 10/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID *********

    They say they will contact me when they have time but did not contact me yet.



    Sincerely,



    *** ***********

Regina Window & Exteriors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.