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Business Profile

General Contractor

WINMAR® Property Restoration Specialists
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for WINMAR® Property Restoration Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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WINMAR® Property Restoration Specialists has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a kitchen fire at *** **** ** Mortlach, Saskatchewan Canada. Winmar was hired to do the clean up and rebuild. They were to replace our custom build solid oak cabinets and tile countertops with the same. They have replaced them with MDF cabinets without our permission and are refusing to address the issue claiming that is what we approved. (We did not) also the cabinets were to match the layout of the flooring or new flooring was to be provided. The cabinets were made to narrow resulting in either us having to accepted a 3 inch strip of patched flooring, pulling the kick plate forward to the very edge of the cabinet or replacing the flooring ourselves. They are refusing to address this issue. Stating we approved the cabinets. All custom features point out in the custom cabinets were not included in the new cabinets and they are refusing to address this issue. We are being forced to investigate a small claims court action will local legal services.

      Customer Answer

      Date: 23/10/2024

      Issue resolved for now.

    WINMAR® Property Restoration Specialists is BBB Accredited.

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