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Business Profile

Auto Services

Boyd Autobody & Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our vehicle was received by this dealership on October 5, 2023 in light of an insurance claim with ***. The total value of services was estimated at approximately $****** (with additional fees for renting a vehicle for 8+ months.) The initial deadline that was provided for us in December 2023 was for an expected completion date of January 6, 2024. It is now August 15, 2024 and we have not received our truck and have been provided with very little feedback, despite our frequent attempts to receive status updates on our vehicle. Furthermore, we have seen the truck, untouched, in the shop yard more than a dozen times. ** ** ***** **** *** ******* ** *** ***** *********** *** *** ******** ********** ** ** ****** ******* ** **** ******** *****. The truck was subleted out by the auto shop in May 2024 and remains in the *********** **** ****, where, once again, the vehicle is sitting in the shop yard untouched for days on end. We are unable to take our rental vehicle out of the province and would desperately like to visit a sick family member in Ontario, yet there is seems to be no potential release date in sight. The vehicle has been delayed 8 months beyond it's planned release date and it seems unacceptable to not hold this issue as an urgent/top priority, or to seek out someone with higher competency after so many failed attempts to get our vehicle in working condition. *** ** ** ******** ** ***** ** ***** ***** ** **** ******** ** ************ **** ****** ** ***** **** ****** ******* ***** ******* ** ***** ****** *** *** ** ****** **** ** *** ***** ******** ******* * **** **** ******** *** *** **** ********* ***** * **** **** *** ** ***** ** *** ***** ** *********** *** ******** ************

    Business Response

    Date: 27/08/2024


    I want to sincerely apologize for the inconvenience and frustration you have experienced regarding the repair of your vehicle. Your dissatisfaction with the delay, lack of communication, and handling of your vehicle is completely understandable, and I deeply regret the impact this situation has had on you, especially in light of your desire to visit a sick family member.

    We acknowledge that the initial estimated completion date of January 6, 2024, was not met, and the repair process has extended far beyond any acceptable timeframe. Please know that your concerns have not gone unheard. We take full responsibility for the delays and the lack of consistent updates provided to you. I assure you that your vehicle is now being fast-tracked to completion, and every effort is being made to expedite the remaining work. Our team is committed to prioritizing your vehicle, and we have implemented measures to ensure its swift and proper repair.

    I will personally ensure that you receive regular updates on the status of your vehicle from this point forward. Our goal is to have your truck completed and ready for you as soon as possible, and I will provide you with a more precise completion date shortly.

    Again, I apologize for the frustration and distress this situation has caused. We are committed to resolving this issue and regaining your trust. Please do not hesitate to contact me directly if you have any further questions or concerns.

    Thank you for your patience, and we will do everything in our power to ensure that your vehicle is returned to you promptly.

    ***** *******

    ******************************

    Customer Answer

    Date: 09/09/2024

     

    Complaint: ********



    I am rejecting this response because: the truck is not yet delivered / I will consider the case closed upon delivery. 



    Sincerely,



    ******** ******

    Customer Answer

    Date: 09/09/2024

     

    Complaint: ********



    I am rejecting this response because: the truck is not yet delivered / I will consider the case closed upon delivery. 



    Sincerely,



    ******** ******

    Business Response

    Date: 27/09/2024

    The owner of the vehicle requested to get an out of province inspection done. We delivered the vehicle to them and during this process they found a transmission mount that was damaged, they are currently waiting for this part to arrive. Once the mount is fixed they should be able to complete the inspection for the owner. We can then get the job closed and the vehicle back to the insured. 

  • Initial Complaint

    Date:22/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 05-17-2023
    The amount of money paid by me and my insurance: $5,055.92.
    It is unbelievable to find a right fender seal missing when I took my vehicle back. I called them many times to complain my case and also met them at their shop to dispute this issue. They have checked on their computer and said that they will order it. It is a month ago and the answer is always their manager is not in the office or on his vacation when I call to check the status of my missing part.

    Business Response

    Date: 18/09/2023

    Customer was concerned we missed a part on his repair. We checked the workorders and there were no parts missing. We were in between a new hire on the estimator side and I was away on a medical leave at this time. Front end ordered the part the customer claimed was missing and booked him in. Turns out this part was fine and we had in fact replaced all the parts we were to replace through the claim. Customer was not happy with that and was rude to my front end staff. Customer left anf filed complaint. 

    Once I returned to work I called the customer. He stopped by the shop and showed me the missing piece. It was in fact not related to the repairs. To de-escalate the situation I ordered the piece he claimed we missed and we have since installed it. 

    Customer Answer

    Date: 18/09/2023

     

    Complaint: ********



    I am rejecting this response because: the missing part was already on my vehivle when i took it there for repair. My vehicle was there for bumper repairing after collision, they took my right fender seal off and forgot to put it back. *** *** ******** ** * ***. The service is extremely bad. When I came to talk the front desk staff about my case, she told me the computer was down and she could not check anything. That's fine I will be back on next Monday. On that Monday, she check all pictures on her computer, and told me she will order this part, when it is available she will call me. More than one month, after many calls and drops there to check status of my missing part. The answer is always my manager is not here, or he is on his vacation bla bla... A friend of mine suggested me to contact you to file a complaint. Immediately on that day they call me and saying that they will order it. I have to wait more 2 weeks. Trully speaking I never met the worst service like that. Now they also blame their mistake to me. It is ridiculous.



    Sincerely,



    **** *** ****

Boyd Autobody & Glass is NOT a BBB Accredited Business.

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