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Business Profile

Auto Services

Canadian Tire (Confederation Drive Saskatoon)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not satisfied with the services and your employees misguided me and charged a lot for $1993.21 dollars and keep saying that the vehicle is not good to drive due to Transmission Problem. I paid lot to Canadian Tire from my hard earned money and still the problem is there. Below mentioned are my concerns which I want to make written complaint about Canadian Tire Mechanic and Manager to higher Authorities. 1. They told about Transmission Problem when car is with Canadian Tire for 5 days. They did not told me about Transmission when I bring the car. 2. Day light Always on as Night light. You did not fixed it properly. 3. They did not allow me for the test drive after fixing and they keep asking about to pay the Chagres first as they were aware about that Car is not running properly. 4. They told me the Transmission cost after getting the money as They already changed the parts of 4 Brakes, 4 routers 5. They Misguide me for inspection and They clear and pass the inspection even after knowing that its not safe to drive due to Transmission problem 6. Noise is still coming when we press the break 7.Car is not moving now But when I bring the car it was completely in working condition 8.There is no engine light when I brought the car to Canadian Tire on Nov-17-2022. But after Car was with Canadian Tire for 5 days Engine light comes.HOW 9.I brought the Car on Nov-17-2022 Thursday and They release and fix the Brake issue on Nov-21-2022 (Car was at Canadian Tire for 5 days).How the Transmission problem arise in 5 days as it was totally fine when I bring the car 10.They passed the inspection even after knowing the Car is not safe to DRIVE on road due to Transmission problem. There may be accident due to this big Problem of Transmission. Still Canadian Tire passed the inspection. WHY and HOW? there is a transmission problem which needs to be replaced which cost 4000 and i cant afford to pay another $4000.I want to raise a complaint regarding this issue and want my full refund

    Business Response

    Date: 29/11/2022

    Business Response /* (1000, 5, 2022/11/29) */ We are standing by the work that was done. The *** safety was completed to standard and repairs related to the safety were done. The issue with the transmission was not part of the safety inspection and a quote for the required repairs to the transmission was listed on the work order. The customer was advised of the issues with the transmission. We are not going to provide a refund for the work completed. Consumer Response /* (3000, 7, 2022/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Canadian Tire Mechanic and manager never told me about transmission problem before getting the money of $1993. They informed about transmission problem after getting $1993. Car is not safe to drive on road, When the car dropped to Canadian Tire It was properly working fine. But when Canadian Tire gave me the keys the car was not in working and not in driving condition. Quotation of another 4000 dollars for Transmission was given to me after getting $1993. Canadian Tire employees are not giving the proper instruction to thier customer, *************************************************************************************************************. ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Business Response /* (4000, 17, 2022/12/29) */ Business stands by their original response

Canadian Tire (Confederation Drive Saskatoon) is NOT a BBB Accredited Business.

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