We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Machine Shop

Precise Engines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Shop.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:31/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We (***) had an engine out of a JLG 40RTS scissor lift that had failed for low compression. *** removed the engine from the machine and brought it to Precise Engines for a complete rebuild. The engine was rebuilt and *** had it picked it up and brought it to our shop. The engine was installed into the machine by one of our journeyman techs. The engine was filled with oil and the oil system was primed. The engine was started and oil pressure was monitored on the machine. The engine had oil pressure over 30 psi. The engine ran for less than one minute of total time before seizing and was no longer able to turn over. During the time it was running there was white smoke coming from the exhaust and what appeared to be oil dripping from the exhaust pipe. The engine was then removed and brought back to Precise Engines. Precise Engines stated a rod bearing was damaged and blamed it on a lack of oil. We have discussed this failure with several other machine shops in Western Canada and in Minnesota. They all believe this type of failure would be due to incorrect assembly at Precise Engines. The engine was then repaired again and *** charged for the repair. Precise Engines would not warranty this engine. *** would like a full refund for the repair of the engine ($2,332.17) along with the associated labor costs of removing and installing the motor again due to failure from Precise Engines.

    Business Response

    Date: 08/09/2023

    We appreciate ****** ***** ******** frustration with their situation; however, we feel there are inaccuracies and a misrepresentation of facts in their statement as to what occurred. Our experience and accreditation within the industry in conjunction with the information and evidence we have, does not substantiate ****** ***** ******** claim that Precise Engines is responsible for the engine failure. At this time, Precise Engines is not willing to provide warranty for this engine failure. Precise Engines would welcome further discussion with ****** ***** ******** at a future time when both parties can have a mutual and respectful conversation around the occurrence. 

     

Precise Engines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.