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Business Profile

New Auto Parts

PartSource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Part Source and asked for parts, the staff member said i’d have to order them in. Before the purchase, I said if I go to another store and find the parts, can I come back and cancel this order? The staff member looked at the “team leader” at the next till, and the team lead said yes absolutely ** **** **** *** **** *** ***** ***** I went back the next day and asked to cancel the order. He told me the order is non refundable and non returnable, which was not explained to me prior to placing the order due to what he said as stated above or else I would not have placed the order before looking elsewhere. I said that isn’t what was explained to me yesterday, you (the same team lead) said no problem it can be cancelled. Then he said it says non returnable and non refundable on the receipt, I said but you only see that on the receipt after the the order is placed, you should have told me that before I put my card in your machine. He said if you bring a receipt from another store proving you bought them elsewhere we can refund you. Turns out the part ordered is not what is wrong with the car and now I don’t need them at all. And they are refusing to cancel the order and refund me after telling me it would be no issue to say they ordered the wrong part, and now they are making me either accept the parts or buy them somewhere else and show a receipt from a different store to get my refund and cancel the order. They failed to disclose that a part ordered in is non returnable and non refundable prior to charging my card $******* **** *** **** **** ****** ** *** ******* ** **** **** ** ** ***** **** *** ******* **** **** ********* ***** ** ********** ********** ** **** *** **** **** **** ******** **** ** ** ****** **** ********** ** ****** ** *** ****** ***** ****

PartSource is NOT a BBB Accredited Business.

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