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Business Profile

Refrigerator and Freezer Dealers

Mike's Good Used Appliances
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a washing machine in June 2022. It didn't work from the beginning and so far our calls to have it replaced or repaired have been ignored, or we are told a technician will call us back but they do not. It's been 4 months with no effort from the business to rectify the situation, ******************************************************************

    Business Response

    Date: 24/11/2022

    Business Response /* (1000, 11, 2022/11/04) */
    *************************************

    This is in response to your letter dated November 1, 2022 that I just received today regarding case number *******.
    This is pertaining to a customer ************* at ******************* Saskatoon and a washer purchased from me in June 2022. In this letter it states that ************* has Been Unsuccessful getting us to resolve the situation about a faulty washer that would need to be replaced or repaired.
    And this is the first I've heard of this problem so there's some sort of a breakdown in communication. This is odd because we are open And take calls seven days a week.
    Further states that the BBB has tried on several occasions to contact me by email however the email they said in the letter that they tried to contact me with is incorrect. I called ******** at the BBB today notifying of her of this and she suggested I respond to this complaint by email as I'm doing now. After speaking with ******** at BBB I immediately called my repair man to go check on the situation he then advised we replace the washer which we are going to do tomorrow at the convenience of **************

    regards to all involved

    ***********/mike's Good Used Appliances 306-202-2893

Mike's Good Used Appliances is BBB Accredited.

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