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Business Profile

Survival Supplies

Canadian Preparedness
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Canadian Preparedness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canadian Preparedness has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:29/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of a ******* ********* *** **** on August 14 2024. The item was defective. I contacted the company and was told to send it back. Because I live in Puerto Rico I would have to pay the return shipping and was told by ***** that I would be refunded for the return shipping cost. I received a refund for the item but not for the return shipping cost. After numerous calls I have not received the refund for the return shipping cost of $******.

      Business Response

      Date: 05/03/2025

      Dear *******,

      Thank you for reaching out and bringing this matter to our attention. We completely understand your frustration regarding the return shipping refund for your ******* ********* *** ****, and we sincerely apologize for any inconvenience this has caused you.

      Please know that we take your concerns very seriously, and we are actively working with the manufacturer to resolve the warranty issue, including the reimbursement for your return shipping cost. We understand that this process has taken longer than expected, and we truly appreciate your patience as we work toward a resolution.

      We want to assure you that we are advocating on your behalf to ensure that this is handled properly and fairly. Our goal is to make this right, and we will continue to follow up with the manufacturer until we have a definitive solution. As soon as we have any updates, we will reach out to you right away.

      Once again, we appreciate your patience and understanding, and we sincerely regret any frustration this situation has caused. Please don’t hesitate to reach out if you have any further questions or concerns—we are here to help in any way we can.
      Best regards,

      Canadian Preparedness Team. 

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      As the pictures clearly show, the head is misaligned and the
      handle is twisted. As for the matter of the freight charge reimbursement you
      can clearly see in the attached email I was instructed ** ship it back and
      would be reimbursed by Canadian Preparedness. 

      All I’m asking for is Canadian preparedness ** just do the right thing by
      supporting cus**mer service for the product they represent, honoring their word
      and accept responsibility for their sales.


      ********** ** *** *** ******
      ** ****** **** *****, * ******* *** *** **** ********** *** **** ******** **
      **** *** ***. 



      Sincerely,



      ******* *****

      Business Response

      Date: 02/03/2023

      Based on our assessment of the product in question it is our assessment that what the customer perceives to be a defective unit is well within the range of acceptable handle curvature and does not impact the functionality of the tool. The customer received free shipping but opted to return the item at their own expense 

    • Initial Complaint

      Date:19/08/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** *********
      ***** ****** *** **** **** **
      *** ****** ******** ******
      ******** *** *** ********* ***** ******* ****************************



      My concern has been resolved. Thank you for your help in this matter. *** ** * **** *** ********* *** **** *********



      Regards,

      ********* *********

      ________________________________________

      of the week so the new Pump would be received on the following Monday (Aug 8). You agreed to do so.
      5. On Friday, Aug 5, I had not received any shipping info so I called your office again. I was told a rush would be put on it so that the Pump would be shipped with the rest of that day's orders.
      6. By Aug 9, no shipping information was received. At this time, I emailed you again requesting the shipping info for the Upgraded Pump. You failed to reply.
      7. On Aug 11, I called your office and was told you required the entire Freeze Dryer unit back. I was told the unit needed to be worked on before the Upgraded Pump would function with it. I contacted ************* and they said that was incorrect.
      8. On Aug 15th you promised to ship that day and created a shipping label. But by Wednesday it was not scanned in. You wanted me to send the wrong pump back at my cost with promise to reimburse. I shipped it that day with proof and your confirmation.
      9. Aug 19th has come and no shipment confirmation.

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