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Business Profile

Window Manufacturers

Frontier Vinyl & Glass (2008)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:21/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summer of 2023, provided and installed windows. Product and installation unacceptable. Installers were unskilled, untrained and had no common sense. Besides the windows themselves being riddled with construction errors, The installers destroyed the starter strip on then siding. The only repair is to reside the house. The company made a brief but unsuccessful attempt to correct some of the flaws in their products. They are making no attempt to repair the siding.

    Business Response

    Date: 21/11/2023

    Prior to commencing the job, the customer was informed of the potential challenges with the siding around the basement windows, given the specific location and the manner in which the old windows were installed. Our experienced installers, with a wealth of expertise in the field, were assigned to the project. Despite their extensive skills, there were instances where the customer attempted to guide the installation process, providing input on how the job should be done based on personal preferences rather than adhering to standard procedures.

    In spite of the differences in opinion and the challenges faced, our commitment to customer satisfaction prevailed. We extended an offer to the customer, encouraging them to share photos of the specific issues encountered during the installation. This would enable us to assess the situation more accurately and explore potential solutions to address any concerns.

    We value open communication and are dedicated to finding resolutions that meet our customers' expectations. We appreciate your cooperation in providing additional details and look forward to working collaboratively to ensure your satisfaction with the completed project.

    Customer Answer

    Date: 23/11/2023



    Complaint: ********



    I am rejecting this response because:The statement that  I attempted to guide the installation is absolutely false.  I have submitted pictures tko Frontier Vinyl & kGlass, and have met with them. They stated verbally that they would make repairs to the siding. I have no  objection to allow them that opportunity before any further action is taken.



    Sincerely,



    ***** ******

    Business Response

    Date: 24/11/2023

    Thank you for your prompt response. We appreciate your willingness to allow us the opportunity to address the siding issues and work towards a resolution.
    Regarding any misunderstanding about guiding the installation, we acknowledge the importance of clear communication. Let's agree to set aside any differences on this matter and focus on our shared goal of ensuring the necessary repairs are made to your satisfaction.
    We acknowledge your submission of pictures and the discussion you've had with our team. Rest assured, we are committed to addressing and rectifying the siding concerns.
    As we discussed, we look forward to initiating the repairs in the spring when the weather is more favorable. This timeframe will allow us ample opportunity to ensure the necessary adjustments are made for a satisfactory outcome.
    If you have any specific preferences or concerns regarding the repair process, please do not hesitate to let us know. We value your input and want to ensure your expectations are met.
    Thank you for your understanding, and we anticipate a successful resolution in the coming months.

    Customer Answer

    Date: 26/11/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20896905, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

Frontier Vinyl & Glass (2008) is BBB Accredited.

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