We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Len's Plumbing & Heating (1981) Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a quote from them to replace a bulkhead in the basement bathroom and replace all plumbing in the kitchen. Total was $3139.70. They could not do the work all at once because my kitchen cabinets were delayed. So they did as much as they could and left hooking up the kitchen plumbing for a later date. They billed me for the full amount of work even though the job wasn't finished. I called and confirmed that I would pay 75% of the bill and then the other 25% once the job was done, which they agreed to. Then they sent me a bill every 3-4 weeks for the 25% with interest accruing. I called after receiving each bill to confirm I would not be paying the remainder until the work was done, and would not be paying interest, which they confirmed each time (first attached invoice, notice the interest is scratched out). Then they called and insisted I pay the remainder of the bill because it was affecting their line of credit, so I paid it by etransfer and put in the note "work not done" or something similar (sorry i dont have a copy of that). The work is done now, but they've sent me a bill for close to $2000 (second invoice). I called and left a message asking them to call me back to discuss it. I did not hear back, instead I got another bill (third invoice). ** *** *** ********* ** ** ****

    Business Response

    Date: 14/06/2023

    *** ******** emailed ****** on June 12, 2023 to arrange a time to meet and discuss the situation. ****** responded on June 14, 2023 that she would like to meet and discuss the invoice but she is away for work. *** has ensured ****** that we will not leave this until she is happy with the outcome. ****** would like to meet, but has indicated that she is away for work until next week, and she will call *** to arrange when she returns. 

    Customer Answer

    Date: 22/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Len's Plumbing & Heating (1981) Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.