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Business Profile

Electronics and Technology

The Source - Legends Plaza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son bought me a pair of ******* ********** * from The Source. We opened the box and found they do not fit my ears. The Source is telling me they do not have a return policy for these headphones when the box has been opened. How does a person know if the headphones work or fit if they don’t open the box? The Souce does say they have a return policy on their brand of headphones. How does that work? Are they saying they don’t want to take the time to help a customer that doesn’t buy their brand of headphones? At no time did the employee explain to my son that the headphones had a no return policy nor did they have a set to test for fit prior to the purchase. I spoke with ***** who said they have never heard of a no return policy on an open box. Places such as ******, ******* and ***** themselves have a 30 day return policy, The Source tells me to sell them online. How do they expect someone to get all the money back by selling a new set of headphones online when someone can go jnto a store and buy them at that same price. Why would anyone buy a set of headphones from The Source if they can’t test them after the purchase and return them within a respectable timeline if they don’t work. I find this policy to be absolutely ridiculous and hope that a resolution can be met.

The Source - Legends Plaza is NOT a BBB Accredited Business.

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