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Business Profile

Air Cargo

Alaska Central Express Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for priority shipping which is 3 to 5 days from the date of them receiving my cargo and that was received by them on 6/21/2024, it is now 6/27/2024 and I still have not received my shipment When I attempt to call, the people answering phones for the customer service line places the call back into the que 2 or 3 times until the ** picks up to leave a message.The customer service is a joke. Even if I am able to get through to an actual person, they cannot tell me anything about where my shipment is located nor do they know when it will be sent out. Their favorite words seem to be "I don't know", "um I'm not sure", or "maybe it'll arrive on...". When it doesn't arrive on the date they give you, they say they "will try" to get ahold of the cargo manager and call you back, but that return call never happens. I spoke to *******, who seemed to genuinely want to help, but then I try to get back in touch with her when I don't hear back and I cannot get through.The local office in ********** is just as in the dark about the goings on of any shipment as the people in ********* or Kodiak. The best they can do is get online and put my airway bill into the ACE Air Cargo website search (which I was already doing) and tell me that is doesn't show up (it wasn't even logged as received for days after they received it in *********) or after 4 or 5 days of sitting in *********, then they update the website and it shows (in ********* warehouse). I have spent a lot of money to get the motorcycles and then I spent almost $800 more to have them delivered expeditiously. At this rate, I might as well have spent the money with a barge service to get them from ****** to **********, which is only 235 miles as the crow flies. The level of incompetence with this company is staggering.

Alaska Central Express Inc is NOT a BBB Accredited Business.

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