Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/23, I paid for my daughter & 3 of her friends to play at H2Oasis Water Park. The total cost was $100 for all day. Approximately 1 hour later, my daughter called me crying hysterically & said theyd been kicked out. At first, I chastised her asking what she did. She told me, then the Asst *** who is also the Director, Secretary, ************************ got on the phone and essentially verified the events. They agreed the children asked for water to drink at the snack bar & were given some. When they were done drinking, they poured the left over water on each other which supposedly offended a staff member. For this reason, they were kicked out. Not for the water but because a staff member somehow took it personally tho they didnt get wet. I explained to the Asst. *** that they obviously did not intend to be disrespectful. Theyre young & had he just explained that they somehow offended somebody, Im certain they would have apologized and stopped. The Asst. *** said they need to have repercussions for their actions. He proceeded to speak over me while I was trying to resolve this. He was obviously very angry over water at the water park. I mentioned that I expect my money to be refunded as the kids were there 1/7 of the expected amount of time I paid for. The representative refused & provided no explanation as to why. This is absolutely unacceptable. Im owed $100 & my daughter should receive an apology. The rep said 2 of these same kids had been in a fight there days prior which my daughter did not participate in. They werent kicked out for fighting then, but he allowed the kids to pay $100 to get in a few days later. I believe he already intended to accept their money then find reason to kick them out & refuse to refund them, keeping my money. When they poured their extra drinking water on each other, which ended up on an already drenched floor, I believe he had his excuse. He personally benefits, as a shareholder, by keeping my money.