Complaints

This profile includes complaints for American Multiplex Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Multiplex Properties has 2 locations, listed below.

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  American Multiplex Properties

  801 W Fireweed Ln STE 101 Anchorage, AK 99503-1893

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  American Multiplex Properties

  PO Box 91653 Anchorage, AK 99509-1653

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I was charged over $500 (taken from my 700$ security deposit) for new lightbulbs and new blinds and a cleaning fee. I had called and asked what I could do to ensure getting my security deposit back and they said no need to do anything because I would get it back regardless. Lightbulbs are considered normal wear and tear in the ****** Landlord tenant Act. Also not all the blinds needed to be replaced, they werent new when I moved in and my cat only broke 3. I was charged for 9. I was charged for 14 lightbulbs and all the lights in the house didnt even work. They were even the ones to tell me all the lights didnt work when I moved in. 2. My mailbox was broken the entire 3 years I lived there which drastically effected all the correspondence with doctors, my professional licensing for my career, mail too and from the *************** for COVID stuff and all mail for my passport process for me and my children due to undeliverable mail.I asked multiple times via text, phone and formal request for fixing through the American Multiplex app. 3. The lease agreement I signed said that rent was due on the 5th of each month and I was charged a 50$ late fee every single time I paid on the 4th, which was almost every due to my payday at work. I tried to log into the American multiplex the day after I turned my keys in to get a printed receipt and was unable to log in due to me moving out. (On the lease my security deposit wasnt written down/added to what I paid at move in.)