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Business Profile

Association Management

Property Management Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

This profile includes complaints for Property Management Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Property Management Service Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received two reimbursement credits in my ledger history on my account in the last 9 months. These credits have not been applied to my amount owed for dues and the company has refused to cut a check or deposit the credit into my account, despite many phone calls and emails.

      Business Response

      Date: 03/19/2024

      Wow!  A BBB complaint for this?  The check is in the mail.

      Customer Answer

      Date: 03/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received payment via mail for the owed amount. Unfortunately it took a BBB complaint for the company to take action. Thanks.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/19/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently selling my house to a potential buyer, whom is using an FHA loan for the purchase. Due to the **** operated by PMSI, having a delinquent occupant, the *** is unable to receive approval to accept FHA loans. This subsequently will force my potential buyers to drop out of the contract. This in turn will force them to forfeit several thousand dollars deposited for ******* money. This will also in turn force myself to drop out of the contract I am currently in for a house I plan to purchase, causing me to forfeit substantially more money that has been deposited for ******* money. The *** refuses to help remedy the situation other than waiting for the delinquent occupant to pay their dues. This *** also charges $235 a month but provides no actual benefit that couldn't be attained out of pocket. They refuse to help alleviate the matter and has purported that it is my responsibility to solve the issue of selling my house. When in fact, it is their lack of due diligence that is forcing my buyers out of the contract. The amount listed paid to the company is the total amount paid for ***************, since owning the house, that has provided us with nothing that couldn't be paid for out of pocket at a cheaper price.

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PMSI "manages" a condo association in Chugiak ** where the well that both buildings rely in collapsed on Feb 12, 2023. Since then, no consistent or reliable substitutions have been implemented. Water has been sporadically provided in the form of ***** gallon deliveries, which allot for approximately 80 gallons per UNIT. These deliveries are not consistently timed, with residents often waiting as late as 2PM to have access to running water to wash, bathe, flush. When called to ask for a date for the new well plans, management is dismissive or simple refuses to discuss the matter. Residents often wake up to no water and no information on when it's coming, and are forced to rely on purchasing potable water from outside sources on a daily basis. As of the date of this complaint, residents have had zero reliable access to running water for 145 days, and management still provides no information aside from "water will be delivered at some point".

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a 3 bedroom apartment via ******************* property management based in ********* ******, *************************************************************. Rent was $1600 and security deposit was $1500, we rented the facility for 2 years and moved out on July 31,2022, this company on August 25th 2022 mailed us a bill of $3813 minus the security deposit they claim we owe them $2313. When we called to complain, they were so rude and they kept hanging up the phone on us, they did not produce any real invoice nor payment receipts with stamps and dates, when asked by us where are pictures and why they did not invite us to come have a final walkthrough before agreeing or disagreeing on anything, they just came up with figures and are expecting us to pay.

      Business Response

      Date: 09/01/2022

      This was sent to the wrong party.  We are not All Star Realty, nor do *************.

       

      *******************************

      PMSI

    Property Management Service Inc is NOT a BBB Accredited Business.

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