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Business Profile

Auto Detailing

Valdez Auto Detail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4th, 2023 I paid ******** Valdez, owner of Valdez Auto Detail, to detail the interior and exterior of my 2008 ****** Avalon. I paid $400.00 cash for this service, although the owner said this was a discounted rate since they usually charge $600.00 for this. The owner had me drop my vehicle off a day early on July 3rd, I assured them I was not in a rush to receive my car. Four hours later they texted me to pick up my vehicle, then called me within 1 minute while I was typing a reply. I asked if I could pick up at our original arranged time and was told ******** deserved to enjoy the weekend too. I was so shocked I went to go pick up my car with a friend, we were both surprised by how dirty the vehicle still was. In shock, I drove my vehicle home and took over 100 photos of the vehicle. The next day the business contacted me several times asking for a review, then deleted these messages a few hours later. I replied the following day kindly requesting a partial refund due to the lack of detailing in my vehicle. The owner ignored me so I messaged them again a few days later, which he then replied and said he would send me a 30% discount. I was pleased with this and gave the business 7 business days to complete this transaction. He never did. I continued to message every other day, I also commented on the businesses posts asking for a response. Finally I made a public comment warning others of this business, multiple people reached out to me with the exact same experience. The business has now blocked me on all forms & does not have an option for public reviews.

Valdez Auto Detail is NOT a BBB Accredited Business.

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