Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Repairs

A & A The Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromJoshua K

    Date: 10/05/2022

    1 star
    Description of work performed: Winter Tire changeover and steering rack replacement Car: 2009 ****** Forester Total cost: $2,500 1) My old tires were either lost or stolen. I told the shop to leave them in the back of my car. They weren't there when I picked up my car. I asked about it and they couldn't find them for me. I was told "your tread depth was only ____ millimeters and there was a nail in one of them." I was extremely puzzled. How could he remember those details yet not know what happened to my tires?2) My traction control light is now ON all the time. When I picked up my car, I was told "your traction control light was ON when we pulled it into the shop." There are two problems with this statement: First, that light has never been ON for as long as I have owned the car (4 years). Second, if that light was ON when they first pulled the car into the shop, I should have been told about it before they worked on my car.3) Overall, the communication from A&A throughout my experience was poor. If they tell you, "your part will be here on Thursday and it should only take one day to get it installed", don't expect them to call you when that doesn't come true. Mechanics are notoriously behind schedule (for good reason many times), but the good ones will take initiative to call you when they can't meet the original timeframe.This was my first experience with this shop. Hopefully, it will be my last. My only reason for going back would be if my steering rack fails to make it past the 3 year/36,000 mile warranty.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.