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Business Profile

Bank

Northrim Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northrim Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northrim Bank has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Northrim Bank

      3111 C St Anchorage, AK 99503-3901

    • Northrim Bank

      811 E 36th Ave Anchorage, AK 99503-4143

    • Northrim Bank

      360 Merhar Ave Fairbanks, AK 99701-3166

    • Northrim Bank

      PO Box 241489 Anchorage, AK 99524

    • Northrim Bank

      9170 Jewel Lake Rd Anchorage, AK 99502-5381

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 14th I tried to access my bank account with ********************** online and was denied access because I don't have a phone, They used to have security questions that you could answer instead of being called or contacted by text. As of today, March 29th, the situation still hasn't been resolved. Northrim always advertises its ************************* sadly this is not happening in this matter. Two things I might mention, #1 is that I've been a Northrim Customer since the 90's and #2 the phone number that I listed on this complaint is not my phone and the best way to contact me is by email. Thank you

      Customer Answer

      Date: 04/19/2024

      My dispute with Northrim has been taken care, it got resolved last Friday.  Thank you!

    Northrim Bank is NOT a BBB Accredited Business.

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