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Business Profile

Boat Dealers

Alaska Raft & Kayak

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I picked up a set of oars from Alaska Raft and Kayak on April 22,2023. I took my boat in to their shop and was assisted by **** to help fit me for oars. After purchasing the pair suggested by him, I took my boat out for about 5 min on a small body of water to test the fit on my raft in the water. I realized they were too short for me, flexed too much and I needed the stronger 8ft oars. The rope wrap was a bit frayed from oarlock rubbing on it. Again, I was only out there for about 5min. I asked Alaska Raft and Kayak if they would return or exchange and the would not, only due to the fraying. Blades and shafts are still brand new condition and still have stickers on them. Since they are an authorized NRS dealer they should back NRS warranty. I reached out to NRS directly and they are unsure if Alaska Raft and Kayak purchased the oars from them or cataract oars directly. After sending NRS photos as well they were unsure why Alaska raft and kayak would not return or warranty item. Alaska raft and kayak also price gouged the item based on whats listed on NRS website. I paid over $600 and would like to get my money back or exchange.

    Business Response

    Date: 06/02/2023

    customer was refunded even though the product was used and damaged by her

Alaska Raft & Kayak is NOT a BBB Accredited Business.

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