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Business Profile

Car Dealers

Price Point Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a 06 hummer h3 from price point auto sales in Anch. ****** June 20 22. Under the understanding we were buying a good running car. On our 6 hour drive home the engine light came on and it started stalling. we babied it home took it to a garage to have it looked at they determined it needs a new engine cuz there's metal shavings throughout the entire engine. We paid $7500. Plus traded our good running 07 dodge nitro. We contacted price point when they finally got back to us they did say they wouldn't pay the $10,000 for a new engine but said they would send a check for $3000. It's been 10 weeks still no check plus we still never got our title and reg. For this hummer. And now they won't return any of our calls.

    Customer Answer

    Date: 08/25/2022

    We are hoping you can get in contact with price point auto to make things right by either paying for the repair of a new motor or at least send payment of the $3000. They did agree to pay towards the repair of a new motor.

    Business Response

    Date: 09/15/2022

    Hello, I am willing to pay $3000 toward repairs. I offered to pay this amount originally but **************** preferred that I replace motor with a brand new motor that would cost me $9,000. I felt like $3000 was a fare amount towards to used motor equivalent to miles on the vehicle. 

    Customer Answer

    Date: 09/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Customer Answer

    Date: 09/27/2022

     BBB, we did agree to the $3000  but the owner/company  still has not sent the $3000. It's been 3 months since they agreed to send us $3000. But still no money/check from them. *********************

    Business Response

    Date: 10/21/2022

    We have settled this dispute. Customer has received payment. Thank you.

Price Point Auto Sales is NOT a BBB Accredited Business.

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