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Business Profile

Car Stereos

2nd II None Window Tinting & Auto Accessories

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to get tinted the day I bought my vehicle on December 16. I dropped it off around 12pm and was told I would get the car back before closing which was 5pm, not 6:30pm. Upon completion of the vehicle, I pointed out there were deficiencies in the tint. It looked like they didnt go over their work and there was a hard particle on the rear right window. I also noticed scratches on the rear left tint. I was told to bring it back so they can redo it. Later that evening, I noticed the passenger door stopped opening from the inside because my friend could not get out the vehicle. The car is fairly new and why would it stop opening. I as the customer thought it mightve been too cold and something broke off inside the door for it to stop opening. I brought it to *** the next day and they scheduled to see me one week out (December 23). The day of my appointment at ***, it was brought to my attention that 2nd to none installed the window tints and did a poor job going over their work. *** charged me $190 because it was not due to a manufacture fault. After my appointment at ***, I brought my car to 2nd to none to address the situation. I got there around 9:30am and the lady at the front desk said she cannot do anything about paying or refunding $190 until the manager comes in during the afternoon. Later in the afternoon, I received a phone call from the manager/owner and he was confused about how I got a $190 bill from *** for broken clips. He said why I didnt bring the car back to the shop if I noticed the door not opening. *** is charging for their time diagnosing a issue you had caused. As the customer, how am I supposed to know that you guys messed up my door? I went in to get my windows tinted, not to have my door panel taken off and to have the inside door panel damaged. ***** said he will have to think about it and come up with a solution to make things right but needs to speak to his partner first. The establishment is still not giving me an answer.

2nd II None Window Tinting & Auto Accessories is NOT a BBB Accredited Business.

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