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Business Profile

Car Wash

Magic Wand Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Magic Wand Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Magic Wand Car Wash has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no way to get a hold of these people? If you call the number, it is an auto system asking for a pin and no way to talk to a person or leave a message? Is that even legal when people are spending money at your business and may need help with charges or equipment failure?We have car wash cards that we continuously re-load at $90 each time. We found when doing taxes there was an incredible amount of charges. Comes to find out that when using the car wash card for even a quick 2-3 minute rinse, it is charging more than it should. We also appear to have duplicate charges for one re-load *****************, I tried to get a new card and it would not take a credit card, just kept saying to insert credit card. There is also a serious problem with homeless people hanging out there and coming into the bay while you are washing. Yet, we never see an employee monitoring the place? Not very safe.Any time we have had a problem with equipment not working correctly, we have had to blow it off because there was no way to contact someone? We are a transportation company and spent a considerable amount of money here, unfortunately there are no other hand washes near by

      Business Response

      Date: 04/04/2025

      I did not receive any communication regarding this complaint until 4/2/2025 when I was notified that the complaint was closed due to no response.

      I have spoken to **** just now. She said that she would also let you know that we have spoken.

      ****

      Customer Answer

      Date: 04/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Sincerely,

      **** *******

    Magic Wand Car Wash is NOT a BBB Accredited Business.

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