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Business Profile

Dog Training

Off Leash K9 Training Alaska

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted a two-week board and train dog training service with Off Leash K9 Training, LLC, located in *********, Alaska. I paid $2,500 via Cash App to their business account on March 31st, with the training scheduled to take place from April 30th to May 14th. Despite payment and confirmation, no representative from the company ever contacted me to arrange pick-up of my dog or begin the service.After reaching out to the company regarding the missed training, I was informed that I would receive a full refund. However, as of the date of this report, I have not received the promised reimbursement. It appears that this business is engaging in deceptive practices by accepting payment for services they do not intend to deliver, and then ceasing communication with clients. I am requesting the assistance of the BBB in resolving this matter and obtaining a full refund.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I contacted Off Leash k9 Training about a board and train starting February 17 through March 2. From February 3 through the 16th I tried contacting the company daily to get more information about the booking, especially since I already paid. On February ******************************* about the issue. ****** said he would send in for a refund and then offered me a board and train free of charge. As of March 5, I still do not have the refund and I can no longer get ahold of ******.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two week board and training for two dogs. Scheduled for January. A trainer was suppose to get in contact with me.Paid ***** dollars. November 15, 2024.January comes and no contact.I called ****** the owner. He said they had emergencies he would call me to reschedule. Never did. Called him again. He said he would refund me. Never did! I have text and called many times with the same response I will get you a check in the mail.

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hi- the check has not been received to date!

    Business Response

    Date: 02/14/2025

    Hi, we no longer use the merchant associated with the clients transactions. And have mailed a check for the full refund! 

    Customer Answer

    Date: 03/18/2025

    I received the check and it cleared yesterday. Thank you so much for your assistance! 

    Customer Answer

    Date: 03/20/2025

    the check was returned and the funds were withdrawn from my account. The payment is still outstanding ??

    Business Response

    Date: 03/24/2025

    We had fraud to this bank account and are waiting for new cards and checks. We will process the refund another way if need be 

    Customer Answer

    Date: 03/31/2025

    Hello- Just letting you know that I havent heard from nor received payment from the vendor since the check bounced.

Off Leash K9 Training Alaska is NOT a BBB Accredited Business.

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